? Tech Support Specialist ? ? Mexico City | Hybrid Model ? 24/7 Operations Environment Are you passionate about technology, incident management, and keeping critical business systems running at their best? We're looking for an IT Command Center Analyst to become a key player in our integral IT Service Management Command Center. This role is perfect for professionals who thrive in fast-paced environments, enjoy problem-solving, and are driven by operational excellence.
What You'll Do
✅ Monitor enterprise systems and dashboards in real time ✅ Validate and triage alerts, assessing business impact and severity ✅ Execute incident runbooks and perform first-level troubleshooting ✅ Escalate issues to technical teams and coordinate incident response ✅ Create and maintain accurate incident documentation and shift handovers ✅ Support major incident management activities and post-incident reviews ✅ Collaborate with Service Desk, Infrastructure, Security, and Application teams to ensure service continuity What We're Looking For ? 2-4 years of experience in IT Support, Technical Support, NOC, SOC, Monitoring, or Command Center environments ? Experience with incident management, troubleshooting, alert monitoring,
and escalation processes ? Knowledge of ITIL Incident & Request Management practices ? Experience with ServiceNow, Jira, Remedy, or similar ITSM tools ? Strong communication skills with both technical and non-technical stakeholders ? Ability to work in a rotating 24/7 operational environment Nice to Have ⭐ ITIL Certification ⭐ CompTIA A+ / Network+ ⭐ Experience supporting enterprise environments and critical incidents ⭐ Knowledge Management, Post-Incident Reviews, and Continuous Improvement experience Why Join? You'll bring your authentic self to work while helping support the technology that powers a globally recognized brand. You'll gain exposure to enterprise-scale operations, collaborate with diverse technical teams, and play a critical role in ensuring operational excellence across the organization. ? Interested or know someone who could be a great fit? Send me a direct message or apply today #Hiring #ITJobs #CommandCenter #ITSupport #ServiceNow #ITIL #IncidentManagement #TechnicalSupport #NOC #TechnologyJobs #MexicoCity #Levis #HybridJobs #HiringNow #CareersInTech
📌 Tech Support Specialist (Ciudad de México)
🏢 Levi Strauss
📍 Ciudad de México
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