Senior Enovia Support Engineer (L2/L3)
- 3DEXPERIENCE & SLM (Remote in México)AguascalientesApply for this job
* Permanent
* Experienced Professionals
* Products & Systems Engineering
* ID 520993-en\_USAt Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential.

From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D; and engineering services across all industries.

Your roleWe are seeking a motivated Enovia Support Engineer with 4–6 years of experience in L2/L3 support for Enovia/3DEXPERIENCE PLM systems, with hands-on exposure to Simulation Lifecycle Management (SLM). The role involves providing technical support, troubleshooting complex issues, and ensuring smooth functioning of PLM and simulation processes.
* Provide L2/L3 production support for Enovia PLM applications.
* Analyse, troubleshoot, and resolve application, configuration, and data-related issues in Enovia.
* Monitor system health, application logs, and performance metrics.
* Support Enovia deployments, upgrades, and patch implementations.
* Perform root cause analysis (RCA) for recurring issues and provide permanent fixes.
* Handle data fixes, MQL queries,



and configuration changes when required.
*

Your profile
* 4–6 years of experience supporting Enovia PLM applications.* Good knowledge of Java/JPOs/JSPs/TCLs and Enovia customizations.* Familiarity with Unix/Linux environments.* Experience with ticketing tools such as ServiceNow, Jira, or Remedy.
* Willingness to work in rotational shifts or on-call support schedules.## Work on meaningful projects that use technology to solve real-world challenges.

Be part of a company that values sustainability, inclusion, and digital equity. Open access to digital learning platforms. Digital campuses on AI, Cloud, Data or Sustainability. Award winning career acceleration programs## Need to know* Willingness to work in rotational shifts or on-call support schedules.
* Choose between remote, hybrid, or on-site work depending on project needs and personal preferences.

About CapgeminiCapgemini is an AI-powered integral business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. We deliver end-toend services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.

📌 Senior Tech Support Engineer (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes