Introduction A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact.

At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role and Responsibilities The P2P Delivery Manager is responsible for leading the day-to-day delivery of Procure-to-Pay services, ensuring achievement of client expectations, operational objectives, SLA commitments, compliance requirements, and continuous improvement goals. The role oversees people, processes, and service performance while driving a culture of accountability, operational excellence, and innovation. The manager removes operational barriers, develops employees, and ensures alignment between team objectives and client business priorities.

About IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing, and blockchain.

Required Education

- Bachelor's Degree

Preferred Education

- Bachelor's Degree

Required Technical and Professional Expertise

- Leadership
- Lead by example and create accountability.
- Motivate teams to achieve business objectives.

- Problem Solving

- Independently resolve complex operational issues.
- Remove delivery barriers and drive sustainable solutions.

- Communication

- Effectively communicate with clients, leadership, and teams.
- Facilitate governance meetings and executive updates.

- Coaching & Development

- Develop employee capability through mentoring and structured feedback.
- Build succession pipelines and growth opportunities.

- Change & Innovation

- Support transformation initiatives and adoption of new technologies.




- Drive automation and process optimization opportunities.

Preferred Professional and Technical Expertise

- Proven experience leading Procure-to-Pay (P2P) operations in a shared services, BPO, or global business services environment.
- Strong people leadership experience, including coaching, performance management, employee development, and succession planning.
- Demonstrated ability to manage client relationships and lead governance discussions with operational and executive stakeholders.
- Experience managing service delivery against SLA, KPI, quality, productivity, and compliance commitments.
- Strong problem-solving and decision-making skills with the ability to manage competing priorities in a fast-paced environment.
- Experience leading operational excellence, transformation, and continuous improvement initiatives.
- Financial acumen with an understanding of productivity, capacity planning, and business performance metrics.
- Proven ability to lead organizational change and drive adoption of new processes, tools, and ways of working.
- Experience managing escalations, risks, and complex operational challenges.
- Strong communication and stakeholder management skills across all organizational levels.

About Business Unit IBM Consulting is IBM's consulting and general professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners, and the planet.

Your Life @ IBM In a world where technology never stands still, we understand that dedication to our client's success, innovation that matters, and trust and personal responsibility in all our relationships lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career. You'll be encouraged to be courageous and experiment every day, all whilst having continuous trust and support in an environment where everyone can thrive,



whatever their personal or professional background.

Our IBMers are growth-minded, always staying curious, open to feedback, and learning new information and skills to constantly transform themselves and our company. They are trusted to provide ongoing feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team-focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions every day is essential to IBM becoming the catalyst for progress, always embracing challenges with the resources they have to hand, a can-do attitude, and always striving for an outcome-focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society, and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world but also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing, and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other Relevant Job Details All our positions are eligible for people with disabilities (PwD) or rehabilitated.

Important Notice to Candidates IBM does not charge any fees or request any kind of payment from candidates to participate in its recruitment processes. This includes, but is not limited to, application fees, costs for sending documents, or any payment related to the application or interviews. If you receive any request for payment in the name of IBM, we strongly recommend that you do not proceed and report it immediately through the company's official channels.

Locations - GUADALAJARA, Jalisco, Mexico

📌 F&A Delivery Manager (México)
🏢 IBM
📍 México