You will assist other customer service associates with administrative duties, such as reporting incompletions, block orders, etc.
You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
Responsibilities
Key Responsibilities
- Processing Returns, claims, Free of charge orders
- Order entry process, including audit, update & release of lines/orders according to customer’s requests.
- Customer Invoicing and credit
- Deliver Forecast Reports
- Administrative Support
- Order Processing for Software, follow up, generation of licenses & invoicing
- Advanced English level
Qualifications
- Bachelor’s degree student or recent graduate (preferable) in business, administration or related field
- Advanced English
- An attention to detail
- Change oriented
- A bias for action
- An ability to work in a team
- A commitment to discovering ways to improve service
- An ability to work with limited direction