IT Systems & Support Lead

Terra Energy | IC Remote

About Terra Energy

Terra Energy is a fast-growing renewable energy company focused on building efficient, scalable operations. We are looking for an experienced IT Systems & Support Lead to own day-to-day IT support, manage our technology environment, and improve internal processes through automation.

This is more than a traditional help-desk role. We need someone who can troubleshoot independently, solve problems at their root, and take ownership of IT operations while identifying opportunities to work smarter and more efficiently.

Key Responsibilities

- Provide hands-on technical support for employees using Windows and macOS devices.
- Administer Google Workspace, including user accounts, groups, permissions, shared drives, and security settings.
- Manage user access, licenses, and accounts across SaaS applications.
- Troubleshoot hardware, software, networking, VPN, authentication, and connectivity issues.
- Develop scripts and automation workflows to reduce repetitive tasks and improve efficiency.
- Manage IT tickets, documentation, troubleshooting guides, and standard operating procedures.
- Coordinate employee onboarding and offboarding, including device setup, account provisioning, and access removal.
- Own IT hardware inventory, device lifecycle management, procurement, repairs, and vendor relationships across Mexico and the United States.
- Identify recurring technical issues, implement lasting solutions, and recommend process improvements.
- Provide technical guidance to existing IT support resources and ensure consistent service delivery.

Required Qualifications




- 3–4+ years of hands-on IT support experience.
- Strong troubleshooting skills in both Windows and macOS environments.
- Hands-on Google Workspace administration experience.
- Experience managing SaaS applications, user accounts, permissions, and software licenses.
- Basic networking knowledge, including Wi-Fi, VPN, DNS, and connectivity troubleshooting.
- Experience with scripting or automation using PowerShell, Bash, Python, JavaScript, or similar tools.
- Ability to investigate issues independently and take ownership through resolution.
- Experience with IT ticketing, technical documentation, hardware inventory, and vendor coordination.
- Strong professional English communication skills, both written and verbal.
- Excellent problem-solving, organizational, and customer-service skills.

Nice to Have
- Experience with APIs, SaaS integrations, or workflow automation platforms.
- Familiarity with SSO, MFA, identity and access management, and endpoint management.
- Knowledge of cybersecurity fundamentals.
- Experience working in a startup or fast-growing company.
- Experience providing technical guidance or mentoring junior IT staff.

What Success Looks Like You will help build a more reliable, secure, and scalable IT environment by taking ownership of daily support operations, improving Google Workspace and SaaS administration, documenting key processes, and automating repetitive tasks.

We're looking for someone who doesn't just fix problems, but finds ways to prevent them and make IT operations better.

Job Type: Contract

Pay: $22,000.00 - $27,000.00 per month

Work Location: Remote

📌 IT Support lead (México)
🏢 Terra Energy U.S.
📍 México