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Overview:

We’re hiring detail-oriented administrative professionals to support medical records retrieval, legal records processing and case management for our clients: law firms, claims administrators and healthcare providers. If you have a background in customer service, call center, data entry, medical records, legal assistant work or workers’ compensation, we’d like to hear from you.

What you’ll do

- Request, track and follow up on confidential medical and legal records by phone, fax, email and mail
- Process subpoenas, customer orders and record requests accurately and on deadline
- Manage a high-volume caseload, coordinating with attorneys, claims adjusters, schools and other stakeholders
- Do data entry and research across multiple systems and databases
- Process and submit invoices for billing and payment
- Keep all documentation compliant with HIPAA and confidentiality standards
- Manage your calendar,



prioritize urgent requests and answer emails within 24 hours
- Meet productivity and quality goals while following standard procedures

What we’re looking for

- High school diploma or equivalent
- 1+ year in customer service, call center, administrative support, data entry, collections or back office
- Experience in medical records, legal, paralegal, insurance claims or workers’ comp is a plus
- Typing speed of 35+ WPM with high accuracy
- Proficient in Google Workspace (Gmail, Docs, Sheets, Calendar) and comfortable switching between systems
- Excellent written and verbal English is a must
- Bilingual (English/Spanish) is a plus
- Strong organization, time management and attention to detail
- Comfortable with phone work and repetitive, process-driven tasks

📌 Legal Customer Service - On site (Monterrey)
🏢 Amalga Group
📍 Monterrey