Role purpose

Lead the assigned Accounts Payable (AP) operation, including payment-related activities where in scope, to deliver reliable service, effective financial controls and a strong employee and client experience. Manage AP analysts and focal points, coordinate cross-functional dependencies, and translate operational insights into sustainable improvements.

Core responsibilities | Service delivery & capacity

- Lead day-to-day delivery of the assigned AP processes, ensuring agreed service levels, processing quality, payment timeliness and timely resolution of exceptions.
- Monitor work volumes, workload mix, productivity and capacity; adjust coverage for peaks, cutoffs and month-end requirements within the approved staffing model.
- Review performance trends and lead structured corrective actions for backlogs, aging items, rejected payments and recurring operational issues.
- Coordinate with Procurement, Treasury, Record-to-Report, IT and client process owners to manage handoffs and resolve cross-functional dependencies.

Core responsibilities | Governance, controls & risk

- Manage the client operating rhythm: performance reporting, business reviews, escalations, risk tracking and agreed action plans.
- Ensure that SOPs, process ownership, approval matrices and key controls are documented, understood and followed across the team.
- Promote segregation of duties, access governance, audit readiness and timely remediation of control exceptions, aligned with the responsibilities assigned to Genpact.
- For payment activities in scope, coordinate with Treasury and authorized stakeholders on payment-run controls,



banking-access dependencies and exception resolution; follow the approved authorization model.

Core responsibilities | People, transition & improvement

- Lead, coach and develop analysts and focal points; establish performance expectations, training plans, coverage and succession readiness.
- Support knowledge transfer and operational readiness by validating process activities, critical dependencies, training evidence and sign-off criteria.
- Use root-cause analysis, data and stakeholder feedback to identify standardization, automation and continuous-improvement opportunities; help execute approved initiatives.

Minimum qualifications

- Relevant academic preparation in Accounting, Finance, Business or equivalent experience, subject to HR policy.
- Demonstrated experience managing Accounts Payable or comparable finance operations, including operational KPIs, exception management and stakeholder communication.
- Experience leading teams and coordinating resources across service delivery, quality and peak-demand periods.
- Sound understanding of accounting fundamentals, payment-process controls, segregation of duties and audit documentation.
- Strong analytical ability, advanced Excel/reporting skills and working knowledge of ERP-driven finance processes.
- Clear written and verbal communication; proficiency in the language defined for the approved vacancy.

Preferred qualifications

- Shared-services or outsourced operations experience with multi-country stakeholders.
- Experience in AP transition, process standardization, transformation or KPI/SLA governance.
- Exposure to SAP, Oracle or equivalent ERP tools and payment/cash-management interfaces where relevant to the assigned scope.

📌 Manager Accounts Payable (Zapopan)
🏢 Genpact Mexico
📍 Zapopan