About KTSA

We are KTSA – KPMG Technology Services Americas.

A Service Delivery Center of KPMG US, with offices in Mexico City, Guadalajara, and a growing network of remote talent across the country. We deliver high-value technology, consulting, and corporate support services to KPMG US and its clients.

At KTSA, our Employer Value Proposition is clear: Explore.

Explore isn’t just a word — it’s how we grow, lead, and thrive. It’s the mindset that drives our culture and shapes every opportunity:

- Experience a collaborative, inclusive, and multicultural workplace where you belong.
- Excel by creating impact and leaving your mark on general projects.
- Expand your potential with real career paths, learning programs, and mentorship.
- Express your individuality — come as you are, and thrive as your authentic self.

Responsibilities:

- Lead and collaborate IT Disaster recovery initiatives to enhance internal services for stakeholders.
- Dashboard building using KPMG tools (PowerBI, Splunk, ServiceNow BCM, etc.)
- Document and give proper tracking to enhancements required by the team in Business Continuity Module in SNow, Monday.com.
- Develop business cases and implement automation tools & AI to enhance IT Disaster recovery practice, simplify processes, reduce risk, increase resiliency on critical applications, and reduce costs.
- Provide Technical and Implementation support for ITDR Self-Service Project.
- Participates in internal forums for the adoption of new technologies, best practices and methodologies for improving the services offered by IT Disaster Recovery team.
- Act as liaison between IT DR Ops Team and IT DR innovation/developers to implement DevOps practice to eliminate the roadblocks and accelerate the high-quality improvements.
- Act as Scrum Master for Innovation team, perform agile ceremonies.

Qualifications

- Bachelor's degree from an accredited college/university in Computer Science, Software Engineering or equivalent work experience.
- 5-8 years of experience




- Strong understanding of Agile methodology and Scrum framework (Certified Scrum Master preferred)
- Knowledge on SRE/DevOps practice for automating and streamlining workflows
- Familiarity with tools like PowerBI, Splunk, ServiceNow, etc.
- Hand-on experience with automation tools to address operational challenges. i.e. Scripting, Power Automate, AI tools
- Capability to understand business needs and translate them into initiatives for service improvements.
- Proven experience coordinating cross-functional development teams.
- Strong problem solving and analytical skills
- Knowledge of IT Disaster Recovery and Business Continuity
- Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority.
- Ability to prioritize and to work on multiple projects simultaneously

And because we know that thriving at work also means thriving in life, we back this mindset with KTSAMÁS, our total rewards program, designed to support your well-being, goals, and personal milestones.

Expand your possibilities with KTSA through KTSAMÁS, where you can access:

- Extended maternity, paternity, and adoption leaves
- Above-market vacation benefits
- Hybrid work model
- Learning opportunities, training, and certification programs
- Extended marriage leave and daycare support
- Wellness and Employee Assistance Programs (EAP)
- Comprehensive medical plan, life insurance, car insurance, and funeral assistance

Visit www.ktsa.com.mx to learn more. At KTSA, we celebrate and support everyone’s individuality. We do not discriminate against any race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, or disability. We are supportive of helping you to achieve a balance between your home and work demands.

We are happy to discuss specific requirements and our range of flexible working arrangements could be of interest. Please ask to find out more. We strongly state that we DO NOT require a certificate of non-pregnancy or HIV in order to participate in any of our processes.

Explore KTSA, we dare to be different!

Home - KTSA

KTSA - KPMG Technology Services of Americas

📌 Manager, IT Disaster Recovery & Automation (Ciudad de México)
🏢 KTSA - KPMG Technology Services Americas
📍 Ciudad de México