Engagement Lead - Mexico | Gaming & Casino

Location: Mexico

Experience: 12-15+ Years

Industry: Casino / Gaming - Mandatory

Languages: Fluent Spanish & English - Mandatory

Role Summary

We are looking for an experienced Engagement Lead / Account Manager to own and grow strategic client relationships within the Gaming & Casino industry in Mexico/LATAM. The role will serve as the primary client-facing leader, connecting business needs with technology, delivery, consulting, and growth opportunities.

Key Responsibilities

- Own end-to-end client relationships across strategic Casino/Gaming accounts.
- Act as the primary point of contact for CIO, CTO, CPO, Digital, Product and Business stakeholders.
- Drive account growth, farming, cross-selling and new opportunity development.
- Manage the engagement across P&L;, revenue, margins, commercials and delivery governance.
- Identify opportunities across iGaming, land-based casino, sportsbook, gaming platforms, CMS/PMS, loyalty, player wallet, omnichannel and digital transformation.
- Lead QBRs, executive connects, account planning and stakeholder management.
- Translate client business challenges into technology solutions and consulting opportunities.
- Work closely with Sales, Presales, Delivery, Engineering and Consulting teams to develop proposals and close opportunities.
- Manage RFPs/RFIs, SOWs,



renewals, negotiations and commercial discussions.
- Build strong relationships with casino operators, gaming technology providers and ecosystem partners across Mexico/LATAM.
- Maintain a strong understanding of the Mexican Casino/Gaming ecosystem, regulatory environment and market dynamics.
- Drive client satisfaction, retention and expansion.

Mandatory Requirements

- 12+ years of experience in IT Services / Consulting / Digital Engineering.
- Mandatory experience working with Casino/Gaming clients.
- Strong Account Management / Engagement Management / Client Partner experience.
- Proven experience managing large strategic accounts and revenue/P&L; responsibility.
- Strong understanding of Casino technology and business processes.
- Existing relationships/network within Mexican or LATAM Gaming/Casino ecosystem would be highly valuable.
- Fluent Spanish and English, with excellent verbal and written communication.
- Strong executive presence and ability to interact with CXO-level stakeholders.
- Experience in consultative selling, farming, cross-selling and solution-led growth.
- Willingness to travel within Mexico/LATAM and occasionally the US.

BPM, Casino Gaming, Account Management, IT Process Management

📌 PROJECT MANAGER - Casino Gaming (Ciudad de México)
🏢 Happiest Minds Technologies
📍 Ciudad de México