: Salesforce Business Analyst

Location: Mexico

Experience: 5 - 8 Years

Job Summary

We are looking for a Salesforce Business Analyst to work with business stakeholders, product owners, and technical teams to analyze business requirements and translate them into Salesforce solutions.

Key Responsibilities

- Gather, analyze, and document business requirements.
- Conduct stakeholder interviews, workshops, and requirement-gathering sessions.
- Prepare Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, and acceptance criteria.
- Analyze existing business processes and identify opportunities for improvement.
- Work with Salesforce Sales Cloud and/or Service Cloud teams.
- Support Salesforce configuration discussions and solution validation.
- Coordinate with developers, QA teams, and project managers.
- Participate in backlog grooming, sprint planning, UAT, and defect resolution.
- Prepare process flows, functional specifications, and test scenarios.
- Support user training,



change management, and implementation activities.

Required Skills
- Experience as a Business Analyst in Salesforce projects.
- Understanding of Salesforce Sales Cloud and/or Service Cloud.
- Strong requirement-gathering and documentation skills.
- Knowledge of Agile/Scrum methodologies and Jira or similar tools.
- Experience creating user stories, acceptance criteria, and process flows.
- Experience coordinating UAT and stakeholder sign-offs.
- Strong communication, analytical, and problem-solving skills.

Preferred Qualifications
- Salesforce Business Analyst certification.
- Experience in CRM transformation or Salesforce implementation projects.
- Knowledge of Salesforce reports, dashboards, and basic configuration.

Note: Total experience, language requirements, and Mexico work authorization criteria must be confirmed with the hiring team.

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