Senior Application Support Specialist – Marketing Technology / SQL

About the Role

Acxiom is seeking a technical application support professional to support enterprise email campaign operations.

This role focuses on backend troubleshooting, SQL, application support, and production issue resolution, rather than campaign development or execution. Client interface required.

Experience with Adobe Campaign Classic is preferred, but technical support experience with comparable enterprise platforms is welcome.

Key Responsibilities

- Troubleshoot application errors, failed workflows, and production incidents.
- Use SQL to investigate data issues and campaign processing failures.
- Monitor system logs, integrations, and automated processes.
- Identify root causes and coordinate resolutions with technical teams.
- Support platform administration, configuration, and maintenance.
- Ensure reliable campaign operations and timely incident resolution.

Required Qualifications





- Hands-on experience in L2/L3 application support, production support, or enterprise platform administration.
- Strong SQL and relational database troubleshooting skills.
- Experience resolving workflow failures, application errors, and integration issues.
- Familiarity with enterprise marketing automation, CRM, or similar applications.
- Strong analytical, problem-solving, and communication skills.
- Professional English proficiency.
- Ability to communicate in English to clients

Preferred Experience

- Adobe Campaign Classic technical support or administration.
- Salesforce Marketing Cloud, Unica, RedPoint, Aprimo, SAS, or comparable platforms.
- APIs, ETL, batch processing, system monitoring, and database integrations.

Join Acxiom and help support the technology behind enterprise marketing campaigns. Please submit your CV in English.

📌 Senior Application Support Specialist – Marketing Technology / SQL (Ciudad de México)
🏢 Acxiom
📍 Ciudad de México