Job Title: Senior Program Manager (EMS/ODM)

Department: Program Management / Operations

Industry: Electronics Manufacturing Services (EMS) / Servers / High-Tech Products

Language Requirement: Advanced English required

Job Summary

We are seeking a Senior Program Manager with extensive experience in the EMS industry to lead and manage strategic electronics manufacturing programs. In this role, you will ensure full compliance with quality, cost, delivery, profitability, and customer satisfaction goals.

You will serve as the primary point of contact between clients and internal teams, including Operations, Engineering, Quality, Materials, Planning, Finance, and Supply Chain.

This position requires a leader with a strong background in high-volume electronics manufacturing program management, New Product Introduction (NPI), financial management, complex problem-solving, and relationship management with strategic clients. The ideal candidate must have the ability to anticipate risks, coordinate cross-functional teams, and guarantee the successful execution of programs throughout their entire lifecycle.

Key Responsibilities

1. Strategic Program Management

- Lead and manage electronics manufacturing programs from introduction through volume production to End of Life (EOL).
- Ensure fulfillment of all contractual and operational commitments with clients.
- Develop and execute strategic plans to guarantee program success.
- Manage schedules, deliverables, budgets, resources, and risk factors.
- Coordinate activities across Engineering, Production, Quality, Materials, Purchasing, Finance, and Logistics.
- Lead tracking meetings and executive reviews with clients and internal leadership.
- Identify growth and improvement opportunities within assigned accounts.

2. Client Management & Commercial Relations

- Act as the primary point of contact for clients.
- Build strong, long-term relationships with strategic accounts.
- Manage client expectations, commitments, and escalations regarding quality, deliveries, costs, and program changes.
- Lead Quarterly Business Reviews (QBRs), performance assessments, and action plans.
- Negotiate and coordinate changes in scope, costs, timelines, and customer requirements.
- Ensure effective communication between the customer and internal teams.
- Identify commercial risks and business expansion opportunities.

3. Financial Management & Profitability

- Manage the profitability (P&L;) of assigned programs.
- Monitor revenue, costs, margins, and overall financial performance.
- Develop and track budgets, forecasts, and financial projections.
- Participate in pricing reviews, quotations, and cost analyses.
- Coordinate cost-reduction strategies with engineering, purchasing, and operations teams.
- Manage financial impacts resulting from engineering changes, excess inventory, obsolete materials, and demand fluctuations.




- Ensure compliance with established financial targets and profit margins for each program.

4. New Product Introduction (NPI)

- Lead the execution of NPI programs from prototype phases to volume production.
- Coordinate engineering, materials, quality, and manufacturing activities across introduction phases.
- Ensure the availability of materials, equipment, tooling, and resources for launches.
- Manage NPI timelines, milestones, and critical deliverables.
- Identify and mitigate risks related to design, manufacturability, capacity, and supply chain.
- Coordinate smooth product transitions from NPI to mass production.
- Ensure compliance with customer-specified quality and performance requirements.

5. Operations & Supply Chain Management

- Coordinate with Operations and Planning to ensure production schedules are met.
- Monitor installed capacity, manufacturing bottlenecks, and material availability.
- Manage demand changes, volume ramps, and schedule fluctuations.
- Collaborate with Supply Chain to mitigate supply risks and critical component shortages.
- Monitor inventory, Long Lead Time materials, and supply commitments.
- Coordinate strategies to minimize Excess & Obsolete (E&O;) inventory.
- Ensure on-time delivery dates and Service Level Agreements (SLAs) are met.

6. Quality, Risk & Continuous Improvement

- Lead the resolution of critical issues impacting quality, delivery, or customer satisfaction.
- Coordinate corrective and preventive action plans (CAPA) with responsible teams.
- Manage operational, commercial, and financial program risks.
- Drive continuous improvement initiatives using Lean Manufacturing and Six Sigma methodologies.
- Participate in performance reviews and root-cause analyses.
- Ensure compliance with quality standards and customer-specific requirements.
- Promote initiatives that enhance program efficiency, competitiveness, and profitability.

7. Cross-Functional Leadership & Coordination

- Lead multidisciplinary teams to ensure successful program execution.
- Establish priorities and track progress on commitments and deliverables.
- Facilitate decision-making among operational, technical, and commercial areas.
- Manage critical escalations with internal stakeholders and clients.
- Develop contingency plans for production, material, or quality issues.
- Present results, risk assessments, and action plans to senior executive management.

Job Requirements

Education

- Bachelor’s degree in Industrial,



Electronics, Mechatronics Engineering, Business Administration, or a related field.
- Master’s in Business Administration (MBA), Operations, or Project Management is preferred.

Professional Experience

- Minimum of 8 years of experience in the EMS (Electronics Manufacturing Services) industry.
- At least 5 years of experience in Program Management roles, preferably managing strategic accounts or complex programs.
- Proven track record managing high-volume electronics manufacturing programs.
- Direct experience managing and serving international clients.
- Solid understanding of electronics manufacturing processes, including SMT, PCBA, box build/final assembly, testing, and system configuration.
- Experience in NPI processes and ramp-to-volume transitions.
- Solid knowledge of program financial management: P&L;, margins, costs, budgets, and forecasting.
- Experience in supply chain management, inventory control, and demand change management.
- Demonstrated ability to handle commercial negotiations, escalations, and critical client situations.
- Experience working with cross-functional and general operational teams.
- Fluent English is mandatory, with the ability to lead executive meetings, negotiations, and presentations.

Preferred Qualifications

- Direct experience in the manufacturing of servers, storage systems, networking equipment, or data center infrastructure.
- Experience managing OEM customer accounts and global technology enterprises.
- Knowledge of system integration processes, functional testing, and server configuration.
- Familiarity with EMS commercial models, manufacturing contracts, and Service Level Agreements (SLAs).
- Experience in cost analysis, quotations, and commercial change negotiations.
- PMP (Project Management Professional) certification is highly desirable.
- Lean Six Sigma Green Belt or Black Belt certification is preferred.
- Experience with ERP systems such as SAP, Oracle, or similar.
- Knowledge of PLM systems and Engineering Change Order (ECO) management.
- Experience in plant-to-plant production transfers and global product launches.

Key Competencies

- Strategic leadership and strong influencing skills.
- Exceptional communication and customer negotiation capabilities.
- High focus on results and customer satisfaction.
- Strong analytical thinking and complex problem-solving abilities.
- Financial acumen and business management vision.
- Ability to manage multiple programs and conflicting priorities simultaneously.
- Data-driven decision making.
- Conflict management and ability to thrive under high-pressure environments.
- Excellent cross-functional coordination skills.
- Continuous improvement mindset with a sharp focus on profitability.

Sueldo: $110,000.00 - $130,000.00 al mes Lugar de trabajo: Empleo presencial

📌 Senior Program Manager – EMS/ODM- Location: Texas, USA (On-site) (Monterrey)
🏢 ALFRA Gr
📍 Monterrey