Join the Team Shaping the Future of Enterprise AI!

At 89 Solutions we are redefining how enterprises operate through AI. As a leading pure play Moveworks partner we deliver Enterprise grade AI solutions that integrate withenterprise platforms.

This is a customer facing role that combines technical architecture, enterprise consulting and leadership, offering the opportunity to work at the forefront of AI transformation while developing expertise in the Moveworks platform.

*This is an Independent Contractor opportunity for professionals based in Mexico.

Key Responsibilities

- Lead Moveworks incident management and triage act as the first line of support, resolving production issues and coordinating with internal specialists for complex escalations.
- Fine tune existing Moveworks configurations (plugins, utterances, workflows, access rules) to improve resolution rates, accuracy and user experience.
- Conduct Moveworks configuration optimization reviews, identifying technical debt, misconfigurations and opportunities to align with best practices.
- Analyze interaction metrics, user behaviour and feedback trends to identify adoption gaps and recommend targeted improvements.
- Deliver knowledge and ServiceNow service catalogue uplift, including content gap analysis, knowledge ingestion reporting and ITSM form remediation.
- Design, build, and deploy new AI agents using Moveworks Agent Studio, integrating with enterprise systems (ServiceNow, Workday, Okta, etc.)
- Act as a trusted technical advisor to customer stakeholders leading platform strategy, presenting insights in service reviews and aligning improvements to business outcomes

Required Qualifications

- 5+ years in a customer-facing technical role (Senior Technical Consultant, Support Engineer, Implementation Engineer or similar)
- 3+ years hands-on experience with integrations (REST APIs) between enterprise applications




- Hand-on admin and development experience on ServiceNow. Preferred modules – ITSM, HRSD, ESC, Now Assist, Now Platform (service catalogue, server side scripting etc)
- Proficiency in at least one scripting/programming language (Python, JavaScript, PowerShell, etc.)
- Strong production troubleshooting skills with a structured, methodical approach
- Demonstrated ability to produce clear, high quality technical documentation
- General knowledge of AI technologies & conversational AI concept
- **Advanced English proficiency (C1 or higher) with excellent verbal and written communication skills and the ability to confidently engage with international clients and stakeholders in a customer facing environment

Technical Skills

- Hands-on experience in administration, development, configuration, and troubleshooting, particularly across ServiceNow
- Strong experience with REST APIs, JSON, authentication methods (OAuth2, API Keys, JWT)
- Proficiency in JavaScript, Python, PowerShell, or similar languages for automation, troubleshooting, and backend integrations.
- Experience diagnosing and resolving production incidents, integration failures, performance issues, and platform configuration errors

Engagement Terms

- This is an Independent Contractor engagement for professionals based in Mexico.
- Services are provided on a project-by-project basis under mutually agreed Statements of Work (SOWs).
- Engagements are outcome-based and measured against agreed deliverables, milestones, and acceptance criteria.
- There are no fixed working hours, and contractors maintain autonomy over their work schedule.

This engagement is non exclusive.

Contractors are responsible for their own taxes, statutory obligations, insurance, and benefits in Mexico.

*Please consider applying only if you have ServiceNow experience.

Ready to help shape the future of Enterprise AI? Join 89 Solutions and be part of the transformation!

📌 ServiceNow Technical Consultant (México)
🏢 89 Solutions
📍 México