High-Impact Growth Opportunity: Build & Drive a New Campaign in Mexico

We are launching an exciting new contact center campaign in Mexico City and looking for an ambitious, energetic, and results-driven leader to spearhead sales growth and operational success from day one. If you thrive in high-energy environments, possess strong problem-solving autonomy, and have a passion for scaling sales operations and turning new accounts into market benchmarks, this is your place to shine!

1. Position Overview

As the Call Center Account Manager / Operations Coordinator, you will play a critical role in establishing and ramping up our newly arrived campaign in Mexico City. You will oversee daily contact center floor operations, drive campaign KPIs and SLAs, maximize client profitability, and serve as the main operational liaison post-onboarding. This position demands an energetic leader who takes ownership, acts autonomously, and is focused on building momentum, optimizing team performance, and rapidly delivering strong positive sales results within the initial months of launch.

2. Compensation, Schedule & Benefits

Work Location: On-site in Mexico City (CDMX)

Working Schedule: Monday through Friday: 1:20 PM – 10:00 PM
Saturday: 7:20 AM – 4:00 PM (Sundays Off)

Salary & Payment: $28,000 to $30,000 MXN gross monthly salary (Paid Weekly)

Benefits & Perks:

- Statutory benefits (Prestaciones de Ley) from Day 1
- Direct career progression and growth opportunities in a scaling operation

3. Key Responsibilities & Operational Scope

· Campaign Launch & Sales Drive: Lead the operational deployment and ramping of the newly arrived campaign in Mexico,



focusing aggressively on hitting sales conversion targets, revenue milestones, and client expectations in the early months.

· Floor Management & Performance: Overseational floor activities daily, managing Supervisors, Team Leads, and Agents across customer service and collections/sales lines to maintain peak productivity.

· KPI & SLA Management: Track, analyze, and optimize campaign metrics (conversion rates, FCR, AHT, SLA adherence) to maximize profitability and deliver top-tier service quality.

· Client Relationship & Account Health: Act as the primary post-onboarding operational contact, conducting regular performance reviews, setting realistic operational expectations, and proactively addressing client feedback.

· Process Optimization & Bottleneck Resolution: Identify operational friction points, execute continuous process improvements, and resolve floor escalations rapidly with high autonomy.

· Team Coaching & Cultural Energy: Build an energetic, competitive, and positive team culture focused on achievement, accountability, and continuous professional growth.

4. Candidate Qualifications & Core Competencies

· BPO / Call Center Experience:



Minimum 1 to 2 years of proven leadership experience in contact center environments as an Account Manager, Operations Lead, or Supervisor (bilingual Customer Service, Collections, or Sales focus).

· Bilingual Mastery (English/Spanish): Advanced C1 Fluent English level required for daily oral and written executive communication with corporate stakeholders and international clients.

· Growth Mindset & Profile: Highly energetic, positive, autonomous, and self-driven attitude with an unyielding appetite to hit targets and advance professionally.

· Operational Leadership: Solid experience in floor escalation management, metric tracking, quality alignment, and agent performance coaching.

· Account & Client Management: Demonstrated success in onboarding new accounts, tracking account health, managing client expectations, and fixing operational roadblocks.

· Technical & Core Skills: Exceptional organizational skills, intermediate-to-advanced proficiency in Microsoft Excel (data analysis, pivot tables, reports), and a proactive approach to independent problem-solving in high-volume settings.

5. Application Process

If you have the energy, leadership capabilities, and hunger for success to lift this new campaign to top performance, we want to meet you!

Tipo de puesto: Jornada completa

Sueldo: A partir de $26,000.00 al mes

Pregunta(s) de postulación:

- ¿A que distancia vives del site? (estamos a una cuadra del monumento a la revolución)

Experiencia:

- call center: 2 años (Obligatorio)
- manager en call center: 2 años (Obligatorio)

Idioma:

- Ingles C1 (Obligatorio)

Lugar de trabajo: Empleo presencial

📌 Call center Manager (México)
🏢 Akro Bpo
📍 México