Remoto: Teletrabajo

Customer Support Specialist - Fully Remote53000 Tlalnepantla / Remoto Placements24HoyAbout the RoleOur client is actively seeking a dedicated and proficientCustomer Support Specialistto join their expanding operations. This is a fully remote position, offering the ultimate flexibility to work from anywhere within Mexico. You will be an integral part of a customer-centric team, responsible for providing outstanding support and resolving customer inquiries efficiently. This role is adecuado for proactive individuals who thrive in independent work environments and are passionate about delivering exceptional service. As a remote-first organization, we provide the tools and support necessary for you to succeed from home, fostering a culture of trust and autonomy. We are committed to building a strong remote team and supporting your professional journey.Key ResponsibilitiesProvide high-quality customer support via email, chat,



and phone channels.Address and resolve customer issues, questions, and concerns in a timely and accurate manner.Maintain detailed records of customer interactions and transactions within our CRM system.Educate customers on product usage, services, and best practices.Identify trends in customer issues and elevate feedback to relevant departments for product and service improvements.Contribute to the development of support documentation and knowledge base articles.Achieve and exceed key performance indicators (KPIs) for customer satisfaction and resolution times.Collaborate effectively with remote team members and cross-functional departments.Adhere to all company policies and procedures, ensuring data privacy and security.Proactively seek opportunities to improve the customer support process and customer#J-18808-Ljbffr

📌 Applications Engineer — Tech Support & Solutions Latam (Ciudad de México)
🏢 Ingersoll Rand Compressor Systems & Services
📍 Ciudad de México