Immigration Case Follow-Up Specialist | Advanced English | Guadalajara

Location: Guadalajara, Jalisco, Mexico
Work Arrangement: 100% On-Site
Schedule: Monday to Friday, 8:30 AM to 5:30 PM EST
Salary: $13,000 to $16,000 MXN per month
English Level: Advanced (C1), spoken and written
Position Type: Full-Time

About the Role

Do you have strong organizational skills, advanced English, and experience handling client cases or administrative follow-ups? We are looking for an Immigration Case Follow-Up Specialist to join our team in Guadalajara.

In this role, you will support immigration clients after their cases have been submitted to the government. You will help keep clients informed, process government notices, track important deadlines, and ensure case records remain accurate and up to date.

What You’ll Do

- Review incoming government notices, save them to the client’s secure folder, and document them in the appropriate records.
- Contact clients to explain notices and next steps, verify mailing addresses, and send original documents when required.
- Record important deadlines, requests for evidence, biometrics appointments, and other case milestones on the shared calendar.
- Schedule interview preparation appointments and notify the assigned case manager of relevant updates, appointments, and deadlines.
- Conduct scheduled monthly follow-up calls with clients whose cases are still pending.
- Monitor submitted cases awaiting government responses and escalate cases that exceed normal processing times.
- Close resolved cases in the firm’s systems, document the outcome, and update file locations and department reports.
- Maintain accurate client records and coordinate with other departments to ensure information is complete and up to date.

What We’re Looking For





- Completed bachelor’s degree in Law, Communications, Business Administration, International Relations, or a related field.
- At least 2 years of experience in client service, case follow-up, intake, or administrative support, preferably in an immigration or legal setting.
- Advanced English (C1), with strong spoken and written communication skills.
- Excellent computer skills and the ability to learn new software, including email, calendars, task-management tools, and cloud storage platforms.
- Strong organization, time management, attention to detail, and accurate data entry skills.
- Ability to manage multiple active cases, meet deadlines, follow written procedures, and take responsibility for assigned tasks through completion.
- A resourceful and collaborative approach, including knowing when to ask questions or escalate an issue.
- A calm, professional, and empathetic communication style, with strict discretion when handling confidential client information.

What We Offer

- Monthly salary of $13,000 to $16,000 MXN.
- Full-time, Monday-to-Friday schedule.
- Training on internal systems, procedures, and case management processes.
- The opportunity to develop your experience supporting immigration clients and coordinating important case milestones.

Apply Today

If you have advanced English, strong attention to detail, and experience supporting clients or managing case follow-ups, we would love to hear from you. Please submit your resume in English.

Please note: This is a fully on-site position in Guadalajara. Remote and hybrid work are not available.

Job Type: Full-time

Pay: $13,000.00 - $16,000.00 per month

Application Question(s):

- Please confirm your email and phone number
- Do you live inside ZMG?

Work Location: In person

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