We are looking for a 100% bilingual Driver Operations Analyst to join our Driverline team. This role is responsible for providing frontline operational support to drivers across the United States, helping resolve transportation, delivery, and route-related issues through phone, email, and case management platforms. This role requires confidence communicating in English on a daily basis, along with strong problem-solving, communication, and follow-up skills. This position is adecuado for professionals who want to develop experience in transportation operations, logistics, customer experience, and cross-functional collaboration within a global business environment.

Key Responsibilities
• Provide bilingual operational support to U.
S.-based drivers through phone, email, and case management platforms.
• Resolve requests related to deliveries, routes, accounts, and transportation processes.
• Serve as the first point of contact for drivers requiring operational assistance.
• Investigate operational issues, identify root causes, and provide timely solutions.
• Coordinate with internal teams such as Logistics, Distribution, Customer Service, Transportation, and Technology.
• Escalate complex operational issues when necessary and ensure timely follow-up.
• Maintain accurate case documentation and activity records in business systems.
• Meet service-level, quality, productivity, and customer-experience objectives.
• Identify recurring operational issues and recommend process improvement opportunities.




• Support business continuity by helping drivers complete deliveries efficiently. Requirements

Education:
Bachelor's Degree required, preferably in Business Administration, Supply Chain, Logistics, Transportation, Operations, Industrial Engineering, or a related field. Language

Skills:
Advanced English level (B2–C1) – Mandatory. This is a 100% bilingual position. Daily communication with U.
S.-based drivers and internal stakeholders will be conducted in English.

Experience:
• At least 1 year of experience in customer service, logistics, transportation, operations, dispatch, shared services, or business operations.
• Experience managing requests through phone, email, or case management platforms is preferred.
• Experience supporting transportation or logistics operations is a plus. Technical

Skills:
• Basic to intermediate proficiency in Microsoft Office, especially Excel and Outlook.
• Experience using case management, transportation, or business support platforms is a plus.
• Experience working with enterprise business systems is preferred but not required. Availability:
• Excellent verbal and written communication skills in English.
• Strong analytical and problem-solving skills.
• Ability to manage multiple requests and priorities.
• Strong ownership and follow-up mindset.
• Ability to work in a fast-paced, service-driven environment.
• Attention to detail and accurate case documentation.
• Team player with strong organizational and collaboration skills.
• Interest in developing knowledge of transportation and logistics operations.

📌 Bilingual Driver Operations Analyst (Aguascalientes)
🏢 Grupo Modelo
📍 Aguascalientes