Chief Operating Officer (COO)

Executive Leadership, Operations & Organizational Strategy

Guadalajara, Jalisco, México
Tijuana, Baja California, México
On-Site

Help Build the Operations Behind the Mission

At FLF, exceptional client outcomes are made possible through operational excellence.

As our organization continues to grow, we rely on scalable systems, high-performing teams, and disciplined operational leadership to deliver exceptional service while supporting aggressive business expansion.

We are seeking an experienced Chief Operating Officer (COO) to lead the firm's day-to-day operations, optimize cross-functional performance, and execute the strategic vision established by executive leadership.

If you're passionate about operational excellence, organizational leadership, process optimization, and building high-performing teams within a Personal Injury Law Firm, we'd love to hear from you.

Why This Role Matters

As our Chief Operating Officer, you will serve as the firm's second-in-command and strategic operational leader, partnering directly with the CEO to oversee every aspect of daily operations.

You will lead a multi-department organization of more than 200 professionals, ensuring every department operates efficiently, meets performance objectives, and delivers exceptional client experiences.

Your work will directly influence operational efficiency, financial performance, employee engagement, client satisfaction, and the firm's ability to scale sustainably while maintaining operational excellence.

Compensation & Benefits

- USD salary compensation paid twice a month
- Executive performance-based bonus opportunities




- Career growth within a rapidly expanding organization
- Ongoing executive leadership development
- Direct partnership with executive leadership on firm-wide strategic initiatives
- Collaborative, high-performance executive environment
- Modern offices located in Guadalajara's premier financial district and Tijuana

What You'll Do

Executive Operations Leadership

- Provide executive leadership for the firm's day-to-day operations across more than 19 departments.
- Ensure operational alignment between Intake, Case Management, Pre-Litigation, Litigation, Medical Records, Negotiations, Investigations, Client Experience, and other business functions.
- Establish accountability frameworks that drive operational consistency, efficiency, and measurable performance.
- Partner directly with the CEO to execute strategic initiatives that support sustainable organizational growth.

Process Optimization & Systems Management

- Lead firm-wide process mapping, workflow optimization, and Standard Operating Procedure (SOP) development.
- Design scalable operational systems that improve collaboration across departments.
- Optimize technology platforms including Filevine, Lead Docket, RingCentral, CallRail, Google Workspace, and other operational tools.
- Identify automation opportunities that improve efficiency, reduce manual work,



and enhance service delivery.

Leadership, Talent Development & Organizational Performance

- Recruit, develop, coach, and mentor department leaders while fostering a culture of accountability and continuous improvement.
- Establish performance management systems based on measurable KPIs and organizational objectives.
- Develop structured onboarding, leadership development, cross-training, and succession planning programs.
- Build high-performing teams that consistently deliver operational excellence and exceptional client service.

Financial Operations & Vendor Management

- Oversee operational budgeting, resource allocation, staffing strategies, and financial performance.
- Lead medical provider negotiations, lien reductions, and cost-control initiatives that improve profitability while protecting client outcomes.
- Manage strategic vendor relationships and evaluate vendor performance through measurable service metrics.
- Ensure operational decisions align with both financial objectives and long-term organizational strategy.

Business Intelligence & Performance Reporting

- Develop executive dashboards and operational reporting using Looker Studio and other business intelligence platforms.
- Monitor departmental KPIs and operational metrics to identify trends, risks, and improvement opportunities.
- Present executive scorecards and performance updates to leadership on a regular basis.
- Provide data-driven recommendations that support executive decision-making and organizational planning.

Cross-Functional Strategic Leadership

- Foster collaboration between l

📌 Chief Operating Officer (Tijuana)
🏢 Legal Management Group
📍 Tijuana