Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Receivables Support Representative to manage collections follow-ups, resolve billing issues, and support day-to-day accounts receivable operations.
This is a hands-on, execution-focused role where you’ll help protect company cash flow by ensuring past-due accounts are followed up consistently, billing discrepancies are resolved quickly, and customer records remain accurate.
You’ll work closely with customers, billing teams, operations, and leadership to keep receivables organized and payments moving.
If you’re persistent, detail-oriented, organized, and confident communicating with customers about payments, this role is a strong fit.
What You’ll Own Collections & Accounts Receivable
- Conduct daily collections follow-ups through phone and email
- Follow up on past-due invoices until payment or a payment commitment is secured
- Track outstanding balances and payment commitments
- Help reduce aging balances and delinquency
- Identify opportunities to enroll eligible customers in auto-pay
- Maintain consistent follow-up without letting accounts fall through the cracks
Billing Resolution
Investigate and resolve issues involving:
- Invoice discrepancies
- Incorrect charges
- Account setup errors
- Service and billing mismatches
- Payment application issues
You’ll identify the root cause, coordinate with internal teams, and ensure issues are fully resolved rather than temporarily addressed.
Receivables Case Management
Manage billing and receivables cases within Salesforce or similar CRM systems.
You’ll:
- Open and track cases
- Document the issue clearly
- Record investigation notes and actions taken
- Track cases through resolution
- Document final outcomes
- Confirm customer understanding before closing cases
Customer Communication & Follow-Up
- Communicate professionally with customers regarding outstanding balances and billing concerns
- Provide clear updates on payment status and billing investigations
- Handle payment objections professionally
- Balance collections urgency with a positive customer experience
- Escalate complex issues when appropriate
- Maintain consistent communication until resolution
CRM & Documentation
Maintain accurate, organized, and audit-ready records.
Ensure Salesforce and other internal systems remain current and reliable.
Process Improvement
- Identify recurring billing and collections issues
- Flag operational problems contributing to delayed payments
- Recommend improvements to collections workflows
- Help reduce repeat billing errors and unnecessary escalations
- Share insights with operations, billing, and leadership teams
What Success Looks Like
- Past-due balances are followed up consistently
- Aging receivables decrease
- Payment commitments are accurately tracked
- Billing issues are resolved quickly and correctly
- Customer accounts remain organized and up to date
- CRM documentation is accurate and audit-ready
- Cases do not remain unnecessarily open
- Customers receive clear and professional communication
What Makes You a Strong Fit
You:
- Follow through until issues are completely resolved
- Are persistent without being overly aggressive
- Stay organized across a high volume of accounts
- Communicate confidently about payments and billing
- Have strong attention to detail
- Take ownership of problems instead of passing them along
- Can investigate discrepancies and identify root causes
- Work effectively in structured, KPI-driven environments