Eaton’s Corporate Sector division is currently seeking a Infrastructure Supervisor.

What You’ll DoJob Summary

The primary function of this position is to manage overall operational excellence for a Site IT support team. Manage and coordinate escalations across various global product teams, accountable for site related escalations, and lead integral improvement initiatives. This is a working manager role.

Job ResponsibilitiesTools/Technology

- Assist with support of site-based IT systems including oversight of overall PC lifecycle process within Zone. Limited volume compared to their technical team.
- Participate in troubleshooting and resolution of larger complex IT issues. Coordinate with other IT teams as needed and required.
- Smart Hands in Server Rooms: Provide hands-on support in server rooms, ensuring safety protocols, monitoring environments, and installing/troubleshooting servers, VMs, and UPS systems.
- Physical Security: Support visitor management systems and physical security technologies (e.g., Lenel access control, video surveillance).
- Network Infrastructure: Perform advanced troubleshooting across LAN/WAN, OT environments, and assist with network security operations.
- Mobile Support: Manage on-site cellular infrastructure and provide mobile device support.
- Operational Technology: Assesses readiness of new/emerging OT technology for implementation (network connectivity, firewall, network segmentation, vlans), Industry 4.0.

Process

- Follow IT Service Management (ITSM): asset management, change management, incident management, request management, problem management, and project management processes to serve end users and maintain high levels of performance in achieving service level agreements.




- Knowledge Management: Develop and maintain technical documentation, manuals, and knowledge base articles.
- Accountable for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.
- Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed.
- Participate in efforts related to root cause analysis, and problem management as needed.
- Adhere to Lean Daily Management (e.g. 5S - clean workplace initiative, RCA, Gemba)
- Participate in the Inventory, Risk Assessment & Profit Planning Process. Review with team and influence budgeting, forecasting, and spending for IT infrastructure
- Ability to draw conclusion from complex data sets to improve a metric or effort. Can present solutions and drive the improvement from data analysis.
- Participate in internal audits related to IT processes, procedures, software, licensing and systems.
- Comply with, and be an advocate of, company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets.
- OPEX focus within zone
- Ensure adherence to IT strategic plan.
- Continuous Improvement:



Apply EBS and CI methodologies to enhance IT operations.

QualificationsBasic Qualifications

- Bachelor's degree in IT from an accredited institution
- Advanced English skills
- Minimum 5 years of relevant IT service delivery experience.
- This position requires use of information or access to hardware which may be subject to the International Traffic in Arms Regulations (ITAR).
- No relocation benefit is offered for this position.
- ITIL foundations certification (preferred)

SkillsTechnical knowledge

- Working knowledge of IT infrastructure – PC’s, network, servers, storage, phone systems
- Advanced knowledge of MS Windows Operating Systems
- Advanced knowledge of MS Office Suites - PowerPoint, Excel, SharePoint, Outlook
- Working knowledge of Hardware - PC’s, laptops, mobile devices, PC peripherals online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D; Labs, and mobile phones.
- Advanced knowledge of other IT infrastructure - network, servers, storage, phone systems
- Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
- Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology
- IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management

Soft Skills

- Has shown leadership attributes in some capacity of their work as a professional
- Experience in

📌 Infrastructure Supervisor (Santiago de Querétaro)
🏢 EATON
📍 Santiago de Querétaro