ServiceNow Developer-Senior Consultant - Americas Delivery Mexico (ADMX)Are you an experienced, passionate pioneer in technology? A ServiceNow Developer Senior Consultant who wants to work in a collaborative environment? As an experienced ServiceNow Developer Senior Consultant you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Americas Delivery Mexico (ADMX) leverages scale and talent to provide high quality, cost-effective service to our clients. ADMX is a member of the Integral Delivery Network which has presence across the world with Delivery centers in the United States, Romania, India, Spain, China, and the Philippines. ADMX is in Queretaro, Mexico. We provide consulting services to help our clients achieve a higher level of service in operational efficiency and business value. We are a team of professionals passionate about serving clients with distinction and learning, and we are driven by our purpose: Making an impact that matters for our clients, our people, and society.

Work you’ll do/Responsibilities

As a Senior Consultant, you will work with diverse global clients across a wide range of industries. You will have a variety of client facing responsibilities such as diagnosing issues using advanced analytical techniques, interviewing staff, formulating and making recommendations, and helping clients implement proposed solutions. The ServiceNow Senior Developer will lead the design, development, and implementation of complex solutions on the ServiceNow platform. This role involves mentoring junior developers, ensuring best practices, and driving the strategic direction of ServiceNow implementations.

The Team





Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

QualificationsRequired

- 6-10+ years of consulting and/or industry experience
- Completion of course of study/Egresado in Computer Science/IT/Computer Engineering, or any pertinent field or industry, or equivalent years of experience
- Responsible for supporting and leading project workstreams and/or teams
- Identifies key drivers, defines problems and proposes solutions
- Advanced English level
- Proficiency in ServiceNow development and customization.Applicants must be legally authorized to work in Mexico at the time of hire; limited sponsorship may be available for this role based on business needs and applicable law

Preferred

- Team Leadership: Lead and mentor junior developers, providing guidance and support to enhance their skills and performance.
- Code Reviews: Conduct thorough code reviews to ensure quality, performance, and adherence to standards.
- Training and Development:



Develop and deliver training sessions for team members on new features, best practices, and advanced techniques.
- Project Planning: Assist in project planning, including defining scope, timelines, and resource allocation.
- Stakeholder Management: Collaborate with stakeholders to gather requirements, provide updates, and manage expectations.
- Risk Management: Identify and mitigate risks associated with development and deployment activities.
- Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management.
- Collaborate with business stakeholders to gather and analyze requirements.
- Experience in ITSM , GRC products.
- Configure and customize ServiceNow applications, including Incident, Problem, Change, and Service Catalog.
- ServiceNow Platform to meet the Identified Business requirements and Functional needs.
- Support ServiceNow Platforms through Monitoring, Troubleshooting, Root-cause analysis and Implementing BugFixes.
- Review user stories to understand requirements and technical architecture documentation for solution.
- Troubleshoot any errors found in the ServiceNow configuration.
- Complete the deployment of solutions across sub-production and production environments.
- Provide training for each tools functionality both in person and through using other methods.
- Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform.
- Conduct user training and create documentation.
- Develop

📌 ServiceNow Sr. Consultant (Ciudad de México)
🏢 Deloitte Americas Delivery Mexico
📍 Ciudad de México