The Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citi's policies and guidelines, in coordination with the Customer Service function.
The overall objective is to resolve client inquiries and issues and to provide on-going customer support.ResponsibilitiesAssist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product linesEnsure accuracy of research and compliance advice provided to members of sales force teamDevelop information regarding required changes in reports and proceduresAssist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concernsSupport sales force and management by implementing recommendations concerning changes, improvements and enhancementsApply knowledge of how the team interacts with others in order to accomplish Customer Service goalsFulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating,



managing and reporting control issues with transparency.QualificationsInternational BPO voice experience is a must.Preferably at least 1 year tenure in the current role.Experience handling Banking and Financial account is a plus but open to other BPO voice background as wellConversant in English and comfortable speaking with other nationalitiesAmenable working on shifting schedule, holidays & weekends (fixed 5-day work week)Amenable to working in Bonifacio Integral City, TaguigApplicants should be eligible to legally work in the Philippines.This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.BENEFITS OF WORKING IN CITIWe offer a competitive salary package of *****K and other great benefits including:HMO Health Insurance from day 1 for you and your unlimited qualified dependentsLife Insurance from day 1Retirement PlanTransportation AllowanceRice AllowanceMedical and Dental AllowanceShift DifferentialStaff LoanTuition Fee ReimbursementBereavement AssistanceTotal of 35 leaves credits in a yearCAREER GROWTHBe part of our fast-growing teams of Customer Solutions OfficersInternal movement career opportunities within CitiCBPS may assign candidates to different businesses based on candidate profiles, available openings & business needsBy applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third party service providers, to hold, use and otherwise process my data in connection with my job application.Job Family GroupOperations - CoreJob FamilyOperations SupportCiti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi's EEO Policy Statement and the Know Your Rights poster.
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📌 Customer Solutions Officer (Hermosillo)
🏢 Citigroup
📍 Hermosillo