McGraw Hill is seeking a Senior Manager of Customer Experience for LATAM and South America in Mexico City. You will lead bilingual customer service operations, develop high-performing teams, and drive regional growth through transformation. Hybrid work with in-office Mondays and Wednesdays.
Adecuado candidates have 8+ years in CX or contact centers, 3–5 years in leadership, and Salesforce experience. You will collaborate across Workforce Management, Training, QA, Product, and Operations to meet
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