Blue Yonder Title: Sr.
Support Engineer 1 – Warehouse Management Systems (WMS) Other comparable titles: SR Technical Consultant Location: Monterrey Mexico Overview Blue Yonder is currently seeking a Sr Support Engineer to join our Warehouse Management Systems (WMS) Tech Team.
Our WMS Operate (Tech) Team is responsible for working with our general customer base to support the WMS Solution during onboarding, go-live, and steady state phases of their implementation.
For our SaaS customers, we handle all aspects of solution support, including proactive monitoring, application, as well as infrastructure support: End-to-End.
The team currently comprises global associates across Americas (NA/LATAM), EMEA, APAC, and India, while supporting 140+ global customers and over ****+ sites.
Scope of Position Blue Yonder is seeking a talented candidate with 12+ years of experience in enterprise software support/architecture, deep technical fluency across application code, databases, and cloud infrastructure, and a track record of leading complex customer onboarding engagements.
This is a technical role: you'll be expected to diagnose issues at the code and infrastructure level, architect solutions for cloud migrations, and manage the project cadence of onboarding a customer onto our cloud platform Our current technical environment Software: Java DBMS: SQL, Oracle OS/Environments: Windows Server, Linux, Microsoft Azure Cloud/SaaS technical toolsets: AppDynamics,



Splunk Ticketing/Colaboration: Service Now, Jira Code Repositories: Github What you'll do Technical Ownership Serve as the senior technical escalation point for complex, high-severity customer issues — performing code-level review, database query analysis, distributed tracing, and debug sessions across application and infrastructure layers Diagnose and resolve issues spanning the full cloud stack: application behavior, Azure infrastructure, networking, and data layer Act as the technical liaison between Support, Development, and Cloud Operations teams on root-cause investigations and architectural fixes Own and maintain monitoring/observability configurations (AppDynamics, Splunk) to proactively surface issues before they impact customers Cloud Customer Onboarding Lead the technical execution of onboarding customers migrating to or newly implementing our cloud/SaaS WMS platform — environment provisioning, data migration, integration validation, and cutover activities Work closely with the assigned Project Manager to flag technical risks, dependencies, and blockers as they arise, providing accurate status on technical workstreams Partner with customers directly during go-live to validate infrastructure readiness, performance baselines, and rollback contingencies Produce onboarding documentation, runbooks, and architecture diagrams tailored to each customer's cloud environment Technical Leadership

📌 Sr Support Engineer 1 - Wms (Monterrey)
🏢 Blue Yonder
📍 Monterrey