Description Should be able to work in blended environment where able to cater both Inbound and Outbound calls Collect the delinquent amount from the customer over the phone or take promises from them on making the payment Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts.
Attending Inbound calls and help customer in dispute resolution, making payments, sharing statement etc.
Provide payment plans basis customer requirement.
Negotiate with customers to ensure they can make their account current Strong analytical and accounting skills Focus on team goals and successes, not just individual goals and successes Willingness to take additional training as suggested by management Qualifications Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance,
Masters - Business Administration, Masters - Business Analytics Certifications Certified Business Analysis Professional (CBAP) - UpgradUpgrad, Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow, Customer Experience Certification (COPC) - COPC Inc.COPC Inc., Salesforce Certified Business Analyst - SalesforceSalesforce Required Skills Business Development, Commercial Sales, Contract Management, Customer Experience (CX), Customer Relationship Management (CRM), Customer Service, Sales Forecasting, Sales Performance Management (SPM), Sales Support Language English (Required) Language Proficiency - Intermediate - B1 Additional Job Location - Job Type Regular Master Skill List - S