Viamericas is a cross-border payments and financial services company with a clear purpose: help immigrant families prosper by providing essential, secure and affordable financial services delivered with the reassurance of a human connection.

Our customers trust us to move nearly $20 billion annually. We connect digital money transfers with a network of local agents, bringing financial services closer to the communities we serve.

With offices in Miami, Los Angeles, Medellín, Tijuana and Manila—and a growing presence in Canada, Bangladesh, India and Dubai, we are positioned for continued general growth, innovation and impact.

We're looking for people to tackle difficult problems, hold their work to a high standard, and follow through on results. Across technology, operations, sales, marketing and beyond, the goal is to improve customer experience, make business more effective, and drive sustainable growth.

At Viamericas, the connection between your work and its impact is tangible: better services for customers, stronger businesses for our agents, and greater opportunity for the families we serve.

We are a company that specializes in providing financial services for migrants and we are looking for our next bilingual telephone executives for customer service.

Responsabilities

Type in data provided directly from customers. Data entry

Take Inbound and outbound calls in English

Handling calls to provide information and resolve any questions, requests, or problems the client might have. NOTE: No sales.

Information Security Responsibilities

Read, acknowledge and comply with Viamericas Staff Information Security Policy via the Information Security training portal.



This should be done within 30 days of hire and repeated annually

Attend periodic Information Security training provided by Viamericas’

Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded and opened a suspicious file, etc

Benefits

$4,700 to $ 5,000 Mexican pesos GROSS weekly

Fully paid training

Transportation bonus

All law benefits, from day one

Monthly quality and efficiency bonuses

3 meals a week, fully paid for the company

Job stability with permanent employment contract

Growth opportunities within the company

Excellent location, accessible to all public transportation (Zona Rio Tijuana)

Requirements

Intermediate to Advanced English

EXCELLENT customer service skills

Flexible Schedule

High School Diploma

Customer service experience not required, but desirable

Basic computer skills/Good operational computing skills (Microsoft Office, Microsoft Windows, Internet Browsers)

Complete documentation: Resume, address, INE, RFC (Constancia de Situación Fiscal), CURP, NSS, 2 Letters of recommendation (personals and from previous jobs)

Proof of Covid-19 Vaccination.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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📌 Bilingual Customer Service Representative (Centro-Norte)
🏢 Viamericas
📍 Centro-Norte