We are currently hiring Customer Support Representatives to join a fast-paced eCommerce support team during Peak season.
This is a fully remote opportunity for candidates based in Mexico who are confident communicating in English and enjoy helping customers through phone, chat, email, and SMS support.
We’re looking for customer-focused individuals who can stay organized, communicate professionally, and deliver a positive customer experience across multiple channels.
What You’ll Be Doing
- Answering customer inquiries via phone, chat, email, and SMS
- Assisting customers with purchase-related questions and order support
- Following up on pending inquiries and unresolved customer interactions
- Accurately documenting customer interactions and updates
- Providing friendly, professional, and solution-focused support
- Building positive customer relationships through clear communication
Training & Project Timeline
- Training Start Date: Monday, June 29, 2026
- One week of training followed by one week of supported on-the-job experience
- Paid training
Compensation & Contract
- $5.50 USD per hour
- Paid weekly in arrears
- Independent Contractor position
Technical Requirements (Essential)
To be considered, candidates must meet all technical requirements below:
- Windows 11 PC (Mac not supported)
- 16 GB RAM
- Dual monitors
- Webcam
- Fibre internet with a wired connection
- Backup power solution
- Microsoft Teams / Office 365
Applications that do not meet the minimum technical requirements may not move forward in the process.
Important Information
- This is a fully remote opportunity
- Candidates must be fluent in English
- Applications and resumes must be submitted in English
- Only candidates based in Mexico will be considered for this position
Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
- This is an English-speaking role that requires strong written and verbal English communication skills.
- All resumes must be submitted in English to be considered for the position.
- Due to the volume of applications, only candidates who fully complete all required steps will be considered for advancement.
- Incomplete applications may automatically be removed from consideration.
What We’re Looking For
- Previous customer service experience
- Previous call center experience
- Strong English communication skills, both written and verbal
- Excellent grammar, spelling, and punctuation
- Comfortable multitasking across systems and tabs
- Basic computer proficiency, including typing, copy/paste, and navigation skills
- Minimum typing speed of 30+ WPM
- Positive attitude with strong problem-solving skills
- Reliable and professional work ethic
📌 Remote Customer Support Representative (Pachuca de Soto)
🏢 Resolv.Global
📍 Pachuca de Soto
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