Role Summary

We are seeking a highly skilled and detail oriented Project Manager to lead cross-functional projects, optimize legal operations and ensure peak performance across our case management, intake and compliance processes. This idóneo candidate will bring a strong background in process improvement and project management.

Key Responsibilities

Data Analysis and Reporting

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- Collect, analyze and interpret operational data from systems including productivity tools and performance metrics.

- Conduct in-depth analyses to detect trends, identify bottlenecks and pinpoint areas for improvement.

- Develop, maintain and automate dashboards and reports to track KPI’s and business performance.

- Present actionable insights and recommendations to senior management.

Process Documentation, Improvement and Implementation

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- Document existing workflows and procedures in clear, standardized formats.

- Identify and prioritize high impact process optimization opportunities.

- Collaborate with cross-functional teams to design, implement and monitor improvements

- Conduct training sessions to ensure smooth adoption of new processes.

- Lead regular calibration meetings to evaluate process effectiveness and make adjustments.

Compliance Monitoring

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- Develop and maintain auditing parameters to ensure compliance with policies and regulations

- Conduct audits, identify non compliance issues, and recommend corrective actions

- Maintain detailed audit logs, corrective action plans and compliance reports

Project Management

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- Lead at least one major process improvement project per quarter from planning to evaluation.

- Define project scope, objectives, timelines and deliverables

- Coordinate tasks and communication across all involved teams

- Monitor progress and adapt strategies as needed to meet deadlines

Reporting and Communication

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- Prepare weekly and monthly reports on operational performance. Key findings and trends

- Use visual storytelling and clear narrative to communicate complex data

Collaboration and Stakeholder Engagement

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- Partner with different departments to share insights, gather feedback and implement solutions

- Promote a culture of continuous improvement across the organization

Bonus Audit and KPI Monitoring

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- Audit bonus calculations for accuracy against established criteria

- Track KPIs for data analysis, compliance, reporting and project delivery

- Identify discrepancies and recommend solutions to leadership.

Qualifications and Experience

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- Bachelor’s degree in Computer Science, Business or related field

- Certified Lean six sigma Green or Black Belt (an advantage)

- 3+ years in legal operations, process improvement or related fields

- Proven track record in reporting and cross functional project management

- An impressive portfolio of projects initiated and implements, demonstrating measurable business impact

- 2+ years of hands-on experience in legal CRM/case management systems.

- Strong technical proficiency in integration, automation tools and workflow optimization

- Excellent communication skills with the ability to explain technical concepts to non-technical staff.

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