Seeking Experienced L3 Production Support Engineers for Exciting Remote Projects in Guadalajara and Mexico City

We are looking for skilled L3 Production Support Engineers with a minimum of 3 years of relevant L3 Production Support experience to join a dynamic team within a leading integral organization. This role involves providing advanced production support, resolving complex L3 issues, implementing code fixes, performing root cause analysis, and contributing to the continuous improvement of Java-based applications and enterprise platforms.

Key Responsibilities:

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Provide L3 production support and resolve complex production issues through detailed analysis.

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Troubleshoot incidents, implement code fixes, and perform rigorous testing.

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Support Java applications and production servers running on cutting-edge platforms.

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Perform Root Cause Analysis (RCA) and implement corrective actions.

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Collaborate with development teams to improve application stability and performance.

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Develop new functionalities that support evolving business requirements.

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Automate provisioning and access management processes.

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Participate in requirements gathering, design discussions, and implementation alongside cross-functional teams.

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Contribute to continuous improvement and continuous delivery initiatives.

Technical Skills Required:

With 3+ years of experience as an L3 Production Support Engineer, you should be proficient in the following technologies:

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Strong hands-on experience with Core Java

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Experience working on Java technology stack projects

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Strong knowledge of SQL

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Experience with Splunk for debugging and log analysis

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Experience using Git

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Hands-on experience with ServiceNow and workflow processes

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Experience with AWS (preferred)

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Experience performing L3 Production Support

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Ability to successfully complete a CoderPad coding assessment

Qualifications:

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Bachelor's degree or higher.

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6–9 years of overall software development experience.

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Fluent in English (Advanced – C1/C2).

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Strong communication, leadership, teamwork, empathy, and commitment.

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Understanding of Agile methodologies is a plus.

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AWS Certification is an advantage.

Location & Schedule:

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Remote position.

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Preferred candidates located in Guadalajara or Mexico City

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Monday to Friday, 09:00 – 18:00.

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Advanced English skills are mandatory.

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Only candidates currently residing in Mexico will be considered.

Benefits:

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- Attractive Salary + Premium Benefits

- Performance bonuses, grocery coupons, and savings are found.

- Aguinaldo, premium vacations, and vacations paid

- SGMM Medical insurance, family, and Life insurance.

Candidates must include their compensation expectations in their applications and resumes in English.

Interested? Apply now through this link:

📌 Production Support Engineers (Guadalajara)
🏢 Xideral
📍 Guadalajara