Home Health Care Sales Representative – Client Acquisition & Referral Development

Position Type: Full-Time
Work Environment: Community-Based Sales & Outreach
Working Hours: U.S. Business Hours
Industry: Home Health Care / Senior Care

About the Role

At Pavago, one of our clients is hiring a motivated and results-driven Home Health Care Sales Representative to grow their business through inbound lead conversion, referral development, and community outreach.

This role combines sales, business development, and relationship management. You’ll work directly with prospective clients and families while developing referral partnerships with hospitals, physicians, discharge planners, social workers, senior living communities, rehabilitation facilities, and other healthcare organizations.

You’ll own opportunities from initial inquiry through consultation, assessment, and admission while maintaining a structured CRM pipeline and consistent follow-up process.

Because the position includes in-person referral visits, community outreach, and networking events, candidates must have reliable transportation and be comfortable meeting referral partners in person.

What You’ll Own

Lead Management & Sales

- Respond promptly to inbound leads and prospective client inquiries
- Conduct follow-up through phone, email, and text
- Manage prospects through the sales funnel from initial inquiry through:
- Consultation
- Assessment
- Admission

- Maintain consistent follow-up with active, inactive, and older leads
- Schedule consultations, assessments, and intake appointments




- Identify client needs and clearly explain appropriate home health care services
- Ensure qualified opportunities do not fall through the cracks
- Maintain accurate sales activities, pipeline stages, and follow-up tasks in the CRM

Referral & Community Development

- Build and maintain relationships with key referral sources, including:
- Hospitals
- Discharge planners
- Physicians
- Social workers
- Senior living communities
- Rehabilitation facilities
- Other healthcare and senior care organizations

- Conduct outbound outreach through calls and emails
- Visit referral partners in person
- Deliver presentations when appropriate
- Attend community events, health fairs, and industry networking events
- Identify new referral opportunities
- Develop new relationships into consistent referral sources
- Maintain regular communication with existing referral partners
- Represent the organization professionally within the healthcare community

Sales Funnel & Business Development

- Build and manage a structured sales funnel with clear stages and follow-up processes
- Monitor:
- Lead volume
- Conversion rates
- Referral activity
- Admissions
- Revenue performance

- Identify gaps or bottlenecks in the sales process




- Recommend practical improvements to increase conversion
- Develop strategies to re-engage prospects who are not immediately ready to move forward
- Identify opportunities to increase client volume and revenue
- Meet or exceed monthly and quarterly sales and admission goals
- Maintain visibility into upcoming opportunities and pipeline priorities

Client & Family Communication

- Build trust with prospective clients and their families
- Understand individual care needs and concerns
- Educate prospects about available home health care services
- Clearly communicate the company’s value proposition
- Maintain professional and empathetic communication throughout the sales process
- Follow up consistently without compromising the client experience
- Maintain relationships after admission to support retention and future referrals

Internal Coordination

- Coordinate closely with clinical and operations teams
- Ensure smooth handoffs from sales to intake and service delivery
- Share accurate information about prospective and newly admitted clients
- Coordinate consultations and assessments
- Maintain visibility into admission status and outstanding requirements
- Help resolve issues that could delay a prospect from moving forward

Requirements

- 2+ years of experience in sales, business development, healthcare sales, home care, home health, senior care, or a related field
- Proven experience managing and converting inbound leads
- Strong sales and relationship-building skills
- Str

📌 Inbound Sales Representative (México)
🏢 Pavago
📍 México