Job Category
Customer Success

Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Solution Architect - Marketing Cloud Next
Location
Mexico City (CDMX), Mexico

Level
Solution Architect

Function
Professional Services

GDC Strategic Technology Practice

Migration Hub

Role Overview
The Solution Architect – Marketing Cloud Next is a client-facing leader responsible for designing and guiding end-to-end migrations from legacy marketing platforms (Eloqua, Marketo, HubSpot, Pardot, legacy SFMC Classic) to Salesforce Marketing Cloud Next and Data Cloud. As a foundational member of the Migration Hub, you will own the solution blueprint, functional discovery, and client relationship. You will sit between marketing strategy and technical platform design. You will partner with the Technical Architect, Data Cloud Architect, and DevOps to make sure subscriber data, consent records, and journey logic land in a governed, AI-ready customer platform that is ready for Agentforce personalization and Data Cloud activation.

Primary Responsibilities

Lead functional discovery workshops with client marketing, CRM, data, compliance, and digital teams

Own the Marketing Cloud Next target architecture and solution blueprint, including Data Cloud integration design (unified profiles, identity resolution, segmentation, activation)

Author the migration approach: wave sequencing, journey migration priorities, cutover plan, and go/no-go criteria

Define the subscriber and consent migration strategy (GDPR, CAN-SPAM, CASL, POPI),



including suppression list governance and data validation criteria

Manage scope, functional design documents, UAT, and business sign-off at each phase gate

Advise clients on email deliverability (IP warm-up, SPF/DKIM/DMARC) and post-migration strategy

Contribute to Migration Hub playbooks and accelerators, and support pre-sales and solutioning

Must-Have Requirements

Marketing Cloud Next (Email Studio, Journey Builder, Automation Studio, Content Builder, Mobile Studio, Advertising Studio, Contact Builder)

Salesforce Data Cloud (data streams, unified profiles, identity resolution, activation)

Subscriber data model and consent architecture

Working knowledge of at least one legacy platform (Eloqua, Marketo, HubSpot, Pardot, or SFMC Classic)

Journey and campaign migration strategy

Email deliverability

Integration awareness (Marketing Cloud Connect, REST/SOAP APIs)

Functional data migration strategy

Executive-level documentation, workshop facilitation, and Agile delivery

Preferred Requirements

AMPscript / SSJS

Marketing Cloud Intelligence (Datorama) and Interaction Studio / Personalization

WhatsApp, Push, SMS, and LINE channel migration

Snowflake / Databricks as Data Cloud sources

Loyalty Cloud / Commerce Cloud

Migration experience from Responsys, Acoustic Campaign, or Braze

Required Experience

8-14 years in martech, CRM, and Salesforce consulting

5+ years in Marketing Cloud, with at least 2 end-to-end MCN or SFMC implementations or migrations in a solution design or architecture role

3+ years in client-facing advisory roles on enterprise marketing transformation programs

Proven experience running discovery workshops with senior stakeholders

Certifications





Required: Marketing Cloud Email Specialist, Marketing Cloud Administrator, Marketing Cloud Consultant, Data Cloud Consultant

Preferred: Application Architect, Marketing Cloud Developer, AI Associate

Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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📌 Solution Architect (Nezahualcóyotl)
🏢 Salesforce
📍 Nezahualcóyotl