One&Only; Palmilla in San José del Cabo, Mexico, seeks a Guest Experience Agent to be the main liaison between guests and resort departments, handling phone calls, emails, and on-property requests with precision and warmth. You will use ALICE, OPERA, SAGA, SevenRooms/OpenTable, and Microsoft Office to craft personalized itineraries, respond to inquiries, and uphold luxury service standards.
The role emphasizes delivering tailored guest experiences, coordinating with multiple departments, and