Know, understand, and incorporate the Wesco philosophy, value and vision in all business behavior, practice and decisions

Maintain up to date knowledge of Wesco customer requirements and distribution methods and timing

Maintain positive working-relationships with external customers and all inter-working departments and personnel

Provide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requests

Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day

Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions

Provide LTA contract administration support, as assigned

Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (on a daily basis)





Prioritize orders based on urgency of product needed, specifications, and shipping and delivery requirements

Process daily release orders system and verify against contract to ensure information is correct

Process material returns (RMA's) as requested by the customer

Understand and ensure proper quality flow downs are in place for contract review

Access customer web site to update shipping and delivery status and work with customer to ensure high delivery and quality rating

Assist in issuing shopping and inventory locator service requests

Enter customer and/or vendor pricing into various databases to support sales quotes, vendor quotes and/or customer purchase orders

Prepare and follow through with customer expedite request

Train/mentor others within sales department (as assigned)

Perform ad hoc projects and tasks (as assigned)

Attend department or company sponsored training or meetings, as required

#J-18808-Ljbffr

📌 Customer Sales Representative-4 (Guadalupe y Calvo)
🏢 Incora
📍 Guadalupe y Calvo