Job Description

You manage the in-house operations in the Mondelèz International Digital Services Center to ensure impeccable service delivery that satisfies service level agreements and meets productivity and efficiency targets, emphasizing timely, accurate and complete transaction handling and excellent customer care.

How You Will Contribute

You will manage the employee services community in the service center and onshore in countries and manage the relationships between delivery teams and internal customers. To excel in this role, you will report on service-center performance and lead reviews with the functional leadership team and key stakeholders. In addition, you will contribute to global service management agenda and integrate our integral scale using simplified and standardized processes and technologies. As part of this job, you will oversee the employee services center’s annual budget; handle local change requests and follow the global employee services governance framework to keep local documentation updated and compliant; manage suppliers delivering services for the processes; and identify service improvements to continuously improve the quality of the service provided. As a people leader, you will training employees and lead, coach, motivate, train and inspire direct reports to deliver the employee services agenda.

What You Will Bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

- Managing people and relating well with all center colleagues
- Being a team player with demonstrated excellence in communication, interpersonal, and customer service skills
- Managing a shared service or BPO delivery center regionally in a global organization




- Managing vendor relationships
- Project management with experience managing large-scale projects
- Data analysis with a focus on accuracy and attention to detail
- Multi-tasking, problem solving and managing fluctuating workloads
- Building relationships, motivating, educating, and mentoring
- Taking initiative

Technical Product Owner Payroll

The Technical Product Owner Payroll supports system activities in Payroll area, including analysis, design and implementation of system changes to increase effectiveness and efficiency aligned with corporate strategies, internal controls and Technology standards.

Working in a cross-functional environment, the Technical Product Owner Payroll will collaborate closely with global and regional teams to optimize strategical and tactical solutions, translating business needs into functional requirements.

You will define what the capability must achieve and how success will be measured and ensure that solutions are robust, strategically aligned and efficient to deliver, ensuring accurate transition to sustain.

To succeed in this role, you must understand interaction points in an integrated ERP system (i.e. Workday and Payroll Strategical partners), standalone, SAAS (Software as a service), and control systems,



effectively interacting with senior management from business and technology disciplines to keep them informed and to present highly complex solutions.

Key skills/competencies to be successful in role

- Technical skills and business acumen to support the development of Payroll technology and capability changes
- Knowledge of systems and business processes
- IT solution architecture
- Influencing others based on earned respect and experience
- Negotiating with others for action or buy-in to maximize win-win outcomes and ensuring that appropriate lessons learned are shared
- Analytical and problem-solving abilities

Key experiences you can gain

- Portfolio Management
- Project Methodology
- Project Management and Change management
- Manage Vendors , Contracts and SOWs
- Business process knowledge
- Work closely with the business to build key knowledge as well

Experience required

- Project Management skills - being able to work and coordinate between core project teams, Workstreams such as Talent Acquisition, Work and Life, People Experience, MyPay team and others during the course of the project. Manage toll gate deliverables and record project financials on a timely manner.
- Stakeholder Management - prepare status updates via 4box template, organize and present during steering committee meetings, escalated issues and concerns on a timely manner.
- Vendor Management - ensures work delivered by our 3rd party partners are in line with project timeline. Work with Mondelez Procurement and budget holders with the vendor's Account Managers on the commercial stage of the project.
- Portfolio Management - maintaining and managing upcoming and current projects in MSPO

📌 Manager, Global Payroll Implementation (Torreón)
🏢 Mondelēz International
📍 Torreón