Job Overview

We are seeking a highly organized and compassionate ABA Therapy Case Coordinator Scheduling & Client Services to manage scheduling and service coordination for children receiving Applied Behavior Analysis (ABA) therapy. You will serve as the primary point of contact for families, Behavior Technicians (BTs), clinical supervisors, and administrative teams, ensuring consistent service delivery, effective communication, and accurate documentation.

This role is idóneo for someone who can manage a high-volume caseload, solve scheduling challenges, and meet performance targets in a fast-paced healthcare environment.

Schedule

- Monday- Friday, 9:00 AM5:30 PM EST (40 working hours per week)

Key Responsibilities

- Manage approximately 65 or more active client cases, monitor service hours, and identify service gaps.
- Develop and maintain therapy schedules, assign Behavior Technicians, and coordinate staffing coverage.
- Resolve scheduling conflicts, cancellations, and coverage gaps to minimize service disruptions.
- Communicate professionally and empathetically with families regarding schedules, service updates, and concerns.
- Maintain accurate client records, scheduling details, service authorizations, and compliance documentation.
- Monitor authorization expiration dates and coordinate timely renewals.
- Collaborate with clinical supervisors, Behavior Technicians, and operations teams to ensure continuity of care.
- Support new staff assignments, escalate urgent concerns, and contribute to process improvements.

Requirements and Skills

- Preferred 1-2 years of experience in healthcare, ABA therapy, case management, social services, or a related field.
- Experience coordinating schedules and managing a high-volume client caseload.
- Strong organizational, multitasking, problem-solving,



and time-management skills.
- Excellent written and verbal communication skills, with an empathetic approach to family interactions.
- Close attention to detail and the ability to manage competing priorities in a fast-paced environment.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Familiarity with scheduling platforms, case management systems, or healthcare software.
- Understanding of HIPAA and patient confidentiality.
- Experience in ABA therapy, pediatric healthcare, behavioral health, or KPI-driven environments is an advantage.

Performance Expectations

Meet established KPIs for caseload management, scheduling efficiency, staffing coverage, cancellation reduction, family response times, and documentation accuracy.

Independent Contractor Perks

- Permanent work from home
- Immediate hiring
- Health insurance coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.

Disclaimer:

Please note that only CVs submitted in English will be considered. Profiles not provided in English will not be taken into account.

Aviso:

Tenga en cuenta que solo se considerarán las hojas de vida presentadas en inglés. Los perfiles que no se envíen en inglés no serán tomados en cuenta.

📌 ABA Therapy Case Coordinator – Scheduling & Client Services (México)
🏢 BruntWork
📍 México