At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.

Job Description

The M365 Platform Engineer will work within a integral Enterprise Infrastructure team for a Fortune 500 company. This global engineer role will be responsible for, but not limited to enterprise administration, implementation, performance management and optimization, automation, and technical guidance in all M365 solutions supporting the global user community. The M365 Platform Engineer will ensure development of and compliance to established system reference architectures, compliance to regulations and security policies, define standards and best practices, and author and maintain roadmap strategy documentation. The M365 Platform Engineer will provide technical leadership and direction in all areas of M365 services and delivery. This role will need to perform as a champion for all M365 services and define methods for increasing adoption. As M365 is a shared platform of services this role will need to act as partner for other teams that rely on portions of the platform (i.e. Desktop deployment team leveraging Intune, etc.).





Essential Duties/Responsibilities

- Support and contribute to the overall M365 roadmap and strategy
- Ensure complete application integration solutions with datacenter design
- Plan core implementation strategies to support new and forecasted requirements
- Partner with key business and Owens and Minor product stakeholders and architects to ensure strategy is compliant with demand/requirements
- Complex problem resolution skills relating to inter-operability
- Design structured datacenter capacity planning and monitoring strategy
- Work closely with multi-discipline Technical Architects on solution development
- Function as a Tier-4 escalation point during major outages or critical downtime windows
- Ensure corporate regulations, security, and legal requirements are maintained globally
- Define cloud architecture requirements are being met by the Enterprise Infrastructure

Project Responsibilities

As new technology projects are planned this role will need to review the technology function being proposed and collect requirements to determine demands into the overall system architecture and interoperability with internal corporate private cloud. Common expectations are to present plans to the project and governance teams and agree how to carry them out. These projects will range in variety from expansions (acquisitions, new offices, etc.),



migration to cloud services for Accendra commercial services, and workforce application integrations and growth.

Operational Responsibilities

The successful candidate will have very high levels of visibility when requests are made from the organization. These requests are commonly unplanned, urgent, and critical in nature. The Administrator resource will need to provide escalation level support when lower levels of the organization are unable to progress or need guidance. Mentorship overall is expected out of this role to ensure technical teams are comprehending complex solutions and the operational impact. General architecture services will be required in the following areas:

- Partner with operations organization (i.e. L1-3) for continuous improvement in offloading incident management and diagnosis of issues for increased ownership user support issues to limit escalations to our teams (shift left)
- M365 automation and administration optimization (eliminate human actions)
- Engagement and collaboration with application stakeholders
- Problem management for root cause analysis and remediation
- Mail flow design and architecture for new applications and business projects

Core Job Requirements

Essential Education/Experience:

- Bachelor degree in Computer Science, Management Information Systems, or comparable discipline or equivalent work experience.
- 4+ years as a Sr. Engineer role with proven experience in datacenter/service for a global datacenter
- 8 years of experience in Information Technology in the management, configuration, modification, installation, and evaluation of network systems hardware and software
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📌 Platform Engineer (México)
🏢 Accendra Health
📍 México