Company Description Jio Haptik is a leading AI-powered customer experience platform that has been innovating since 2013, processing over 10 billion conversations and 10 million transactions across more than 10 channels and in 135 languages for 500+ enterprises. The company helps brands adopt Generative AI to deliver end-to-end customer experiences at scale. Haptik’s product lines, Contakt and Interakt, empower both large enterprises and SMEs to address core customer pain points.

Recognized as a category leader by Gartner, G2, and Opus Research, Haptik has received awards such as “Tech Startup of the Year” in AI and “Best Chat & Conversational Bot.” Its clients include prominent brands such as Jio, Paytm, Adani, Paisabazaar, Puma, and Whirlpool.

Role Description The Junior Business Development Representative (BDR) is a full-time, hybrid role based in Mexico City, Mexico, with flexibility for partial work from home. In this role, the BDR will support the sales team by identifying and qualifying new business opportunities through research, outbound outreach, and follow-up on inbound leads. Day-to-day activities include conducting prospecting via email, phone, and social channels, scheduling discovery meetings, and maintaining accurate records in CRM systems.

The BDR will collaborate closely with account executives and marketing to refine messaging,



improve lead quality, and support campaigns targeting key segments. This role also involves tracking pipeline metrics, preparing basic sales reports, and continuously learning about Haptik’s products and the AI customer experience market.

Qualifications

- Candidates should possess skills in Inside Sales and Lead Generation for identifying, qualifying, and nurturing new prospects.
- Candidates should possess strong Communication skills to engage prospects clearly and professionally across phone, email, and virtual meetings.
- Candidates should possess skills in Sales and Business Development to support pipeline growth, manage opportunities, and contribute to revenue goals.
- Familiarity with CRM tools (e.g., Salesforce, HubSpot) and sales engagement platforms is beneficial.
- Ability to work in a hybrid environment, manage time effectively, and collaborate with cross-functional teams.
- Fluency in English and Spanish, with strong written and verbal communication in both languages, is preferred.
- Previous experience in a BDR, SDR, or entry-level sales role in SaaS or technology is an advantage.
- Relevant education in Business, Marketing, Communications, or a related field, or equivalent practical experience, is desired.

📌 Junior Business Development Representative (BDR) (Ciudad de México)
🏢 Haptik
📍 Ciudad de México