At Hyatt Place Cancún, our associates are the heart of our authentic hospitality.
We are looking for a versatile Front Desk & Café Support Agent to join our dynamic team.
This unique role combines the core responsibilities of a front desk professional with active support in our vibrant café operation, perfect for someone who enjoys variety and delivering exceptional guest experiences across multiple touchpoints.
Position: Front Desk & Café Support Agent
Job Responsibilities:
Front Desk Operations (Primary Function):
- Provide a warm welcome and efficiently handle guest check-in/check-out procedures.
- Manage guest inquiries, requests, and resolve complaints with empathy and professionalism, ensuring guest satisfaction.
- Operate the telephone system and provide information about hotel services and local attractions.
- Maintain the organization and welcoming atmosphere of the front desk and lobby area.
Café & Food Service Support:
- Provide direct support to the Café/Barista station, especially during peak hours (e.g., morning coffee rush, evening service).
- Assist in preparing and serving basic coffee beverages, teas, and other simple drinks as needed.
- Help maintain the cleanliness, stock, and presentation of the café and Gallery area.
- Support the setup and breakdown of the complimentary breakfast service.
Cash Handling & Inventory:
- Accurately process all guest payments, room charges, and cash transactions at the front desk.
- Assist with placing and managing orders for café and kitchen supplies.
- Perform basic inventory counts for café consumables and front desk supplies.
System & Administrative Duties:
- Expertly utilize Opera for front desk operations and Micros for point-of-sale transactions.
- Complete end-of-shift cashier reports and reconciliation.
Qualifications
Requirements:
- Experience: Minimum 1 year of proven experience in a hotel front desk or guest-facing role in hospitality.
- Nationality: Mexican citizenship.
- Language: Intermediate English (verbal and written) is mandatory.
- Technical Skills:
- Required: Proficiency in Opera Property Management System and Micros POS.
- Working knowledge of MS Office.
- Core Competencies:
- Proven ability in guest complaint resolution and service recovery.
- Strong intrapersonal skills: self-motivation, reliability, stress management, and a positive attitude.
- Excellent communication and customer service orientation.
- Ability to multitask and thrive in a fast-paced environment.
- Team player with a proactive and helpful mindset.
- Availability: Full flexibility for rotating shifts, including weekends and holidays.
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📌 Gallery Host/ Front Desk receptionist (Cancún)
🏢 Hyatt Place
📍 Cancún
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