Senior Dynamics 365 Consultant – CRM & Power Platform
Work arrangement: Remote
Salary: MXN $85,000 gross per month
About the Role
We are looking for a Senior Dynamics 365 Consultant to deliver hands-on CRM solutions using Microsoft Dynamics 365 and Power Platform.
You will work closely with business stakeholders and the Functional Architect to understand requirements, design and configure solutions, and support technical implementation. The adecuado candidate combines strong business analysis skills with practical experience in Dynamics 365 Sales, Power Automate, and Microsoft Dataverse.
Key Responsibilities
Business Analysis & Process Design
- Facilitate discovery sessions and stakeholder workshops to understand business objectives and operational challenges.
- Perform fit-gap analysis between business requirements and Dynamics 365 / Power Platform capabilities.
- Document current-state and future-state business processes.
- Translate business needs into clear requirements and user stories.
Solution Design & Hands-On Implementation
- Translate requirements into functional designs and configuration specifications.
- Recommend standard platform capabilities before proposing customizations.
- Configure and maintain Dynamics 365 Sales and Customer Service solutions, including Dataverse tables.
- Configure user experiences that support business processes and operational efficiency.
- Implement business process automation using Power Automate.
- Support the Functional Architect with technical analysis and implementation activities.
Agile Delivery & Product Support
- Create and manage user stories in Azure DevOps or similar platforms.
- Support backlog refinement and sprint planning.
- Collaborate with business and technical teams to deliver scalable CRM solutions.
Required Qualifications
- Bachelor’s degree in Business, Information Systems, Technology, or a related field.
- 5+ years of experience in Business Analysis and Functional Consulting.
- 3+ years of hands-on experience with Dynamics 365 Sales and Power Automate.
- Strong understanding of CRM processes, including lead and opportunity management.
- Experience with requirements elicitation, fit-gap analysis, and business process improvement.
- Ability to create functional specifications and actionable user stories.
- Working knowledge of Microsoft Dataverse.
- Microsoft Certified: Power Platform Functional Consultant Associate (PL-200).
Preferred Qualifications
- Hands-on experience with Dynamics 365 Customer Service.
- Microsoft Power Platform App Maker certification.
- Microsoft Dynamics 365 Customer Service Functional Consultant certification.
- Experience working in Agile teams using Azure DevOps.