KEY RESPONSIBILITIES:

- Serve as the main point of contact for customers regarding quality-related issues and requirements.
- Manage and follow up on customer complaints, quality claims, and product nonconformities.
- Lead root cause analysis and corrective actions using 8D, 5 Why, Ishikawa, and other problem-solving methodologies.
- Track and analyze Customer Scorecards, complaints, and quality KPIs.
- Coordinate cross-functional teams including Quality, Engineering, Production, Manufacturing, and Logistics to resolve customer issues.
- Ensure compliance with Customer Specific Requirements (CSR) and applicable automotive quality standards.
- Support customer audits and follow up on findings and corrective action plans.
- Participate in APQP (Advanced Product Quality Planning), PPAP (Production Part Approval Process), engineering changes, and new product launches as required.
- Identify opportunities for continuous improvement and prevention of recurring quality issues.

REQUIREMENTS:

- Bachelor’s degree in Industrial, Mechanical, Mechatronics, Electronics, Manufacturing Engineering, or a related field.
- Minimum 3 years of experience in the automotive industry,



preferably in Customer Quality, Quality Engineering, or a related position.
- Experience with 8D methodology, root cause analysis, 5 Why, and Ishikawa
- Experience working directly with automotive customers or Tier 1 suppliers.
- Knowledge of IATF 16949 and automotive quality requirements.
- Knowledge of Control Plans, manufacturing processes, and quality systems.
- Experience monitoring Customer Scorecards and quality KPIs.
- Advanced English proficiency (C1–C2) is mandatory, including effective communication with customers and global teams.
- Availability to travel as required.

Sueldo: $28,000.00 - $32,000.00 al mes

Beneficios:

- Ayuda o servicio de transporte
- Protegido de gastos médicos mayores
- Servicio de comedor con descuento
- Vales de despensa

Pregunta(s) de postulación:

- What is your English proficiency level, and can you hold a fluent, professional conversation in English?
- How many years of experience do you have in the automotive industry?

Lugar de trabajo: Empleo presencial

📌 Customer Service Engineer – Quality (Gómez Palacio)
🏢 KYUNGSHIN CABLE DE MEXICO
📍 Gómez Palacio