About us

We are professional, agile and professional.

Our work environment includes:

- Safe work environment
- Regular social events

Position Summary:

Provide expert product and technical assistance via telephone and e-mail for our Customers, Sales Representatives and Showroom/Store personnel. Maintain complete knowledge of product collection, craftsmanship, options, and custom capabilities. Develop and maintain relationships with key stakeholders. Will act with a sense of urgency to answer product questions or inquires, handle complaints, troubleshoot product failures, and process warranty claims in a timely professional manner. This dynamic individual must have a problem-solving, results oriented mindset acting as a liaison to facilitate solutions for our customers with accuracy and efficiency with a genuine excitement to serve. The idóneo candidate will embody our company core value of providing world class service with world class products.

Major Duties:





Ø Manage large amounts of email and telephone traffic.

Ø Facilitate customer inquiries professionally within Company guidelines.

Ø Identify and assess customers’ needs to achieve satisfaction.

Ø Maintain complete knowledge of product collection, craftsmanship, options, and custom capabilities.

Ø Provide product knowledge assistance to Customers, Sales Representatives and Showroom/Retail personnel.

Ø Maintain detailed client order information.

Ø Provide a timely and proper response to product/order inquiries.

Ø Handle customer complaints, provide appropriate solutions and alternatives within the time limits set by the company and follow up with customer to ensure resolution.

Job Type: Permanent

Pay: $25,000.00 - $35,000.00 per month

Work Location: In person

📌 Bilingual Customer Service Representative (Ciudad Juárez)
🏢 Importante empresa
📍 Ciudad Juárez