Specific Responsibilities - Planning & Administration _ - Provide information and assist IT Service Delivery Supervisor when requested - Follow and enforce Emerson policies regarding IT management, security, standards and procedures - Assists users with business proposal generation, regarding our standards and policies - IT Infrastructure & Support: _ - Always ensure optimum support for end-users within agreed service levels - Ensure that relevant IT documentation is maintained and up to date - Support and maintain the IT Infrastructure security standards to be compliant with the Emerson security policy - Support and maintain the IT Infrastructure systems and data access - to be managed in collaboration with Service Desk - Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning - Support and maintain the IT Infrastructure asset management - including Hardware lifecycle management and SW licensing - Support and maintain the IT Infrastructure audit compliance - Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)



- Uses the helpdesk as the central point for all IT issues and service requests. - Communication: _ - Establish good working relationship with users and other sources of support and assistance - Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service Requirements: - Education: _ - College/University degree in a related field or experience may be considered in lieu of formal education - Experience _: - 0-3 years’ experience within a general IT environment - Skills/Knowhow _: _ - Uses basic understanding of the IT Field: - VMware ESXi / VCenter knowledge - Windows Server 2008/2012/2016 - Cisco networking knowledge - CITRIX; MS Remote Access - Active Directory, GPO & policy design and support - Security & Compliance tools (e.g. Ivanti/LanDesk, WSUS, Symantec, FireEye) - IP networking administration and services including DNS, DHCP - Independently completes diverse tasks of the job and applies and enhances knowledge and skill in: - Microsoft Windows Operating Systems 7 - 10 - Language: English - Availability to travel in the designated area/country - Adaptable towards working hours for maintenance activities

📌 IT Service Delivery Technician (Mexicali)
🏢 Emerson
📍 Mexicali