Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members—both on-site and remote—help fuel our success with a focus on quality, consistency, and operational excellence.
Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people. We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance.
Learn more at www.confiemx.com
Telesales Bilingual Assistant
Telesales assistant is responsible for generating new business leads profiles through various channels including inbound, outbound and webforms as part of a 2step process that will be transferred to a licensed agent to continue with quote and sale.
Responsibilities
- Contact and qualify leads through phone calls.
- Comply with lead generation metrics to track progress and identify areas for improvement.
- Generates lead profile.
- Transfers potential leads to a licensed agent.
- Provide exceptional customer service to prospects and clients.
- Manage and prioritize multiple tasks and projects to meet key performance indicators.
Requirements:
- English proficiency at B2 level or higher
- Strong communication and active-listening skills
- Basic computer skills
- At least 1+ year of call center experience (Must)
- Sales experience (Must)
- You must be available to work full-time.
Legal benefits
- IMSS
- AFORE
- Infonavit
- Vacations in accordance with the law
- Vacation Premium (25%)
- Christmas Bonus (Aguinaldo)
- Profit Sharing (PTU)
- Paid Leave (Maternity and Paternity)
Additional Benefits
- Weekly Pay
- Savings Fund (2.5%)
- Paid Leave for marriage and loss of immediate family members
- Minor Medical Insurance
- Life Insurance (Coverage up to MXN 250,000)
- Balance Days (Additional paid days off)
- Creditas (Payroll‑deducted loans)
- TripBeat by RCI – Travel membership (offers and promotions on trips and experiences)
Optional Benefits
- Dental Insurance
- Employees’ Mortuary Fund
- Family Mortuary Fund
- Savings Account
- OPL by AON – Car and motorcycle insurance for employees and extended family members
Don't miss out on the opportunity to be part of a growing team and make a difference in customer experience!
#Ops2026
Job Type: Full-time
Application Question(s):
- How long does it typically take you to commute to the work location? (Metro Barranca del Muerto, 5‑minute walk from the station)
- What is your most up to date WhatsApp number and email address for reaching out to you?