23 oct
|
HCLTechnologiesLtd .Sucursal EM Portugal
|
Guerrero
23 oct
HCLTechnologiesLtd .Sucursal EM Portugal
Guerrero
Career Opportunities: Senior Process Associate-Voice *******)Requisition ID******-Posted10/14/2026The purpose of this role is to handle complex calls, ensure quality interactions, train and mentor team members, and lead process improvements for better customer service.Key Responsibilities1.
Handle Complex Inbound And Outbound Calls, Providing Expert Assistance And Resolving Escalated Customer Issues.2.
Follow Escalation Procedures For Issues Uncontrollable At Agent Level First Call Resolution3.
Monitor And Ensure The Quality Of Customer Interactions, Providing Feedback And Coaching To Junior Associates.4.
Assist In Training New Team Members And Provide Ongoing Support And Mentorship.5.
Lead Initiatives To Enhance Call Handling Processes And Improve Overall Customer Service Efficiency.
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📌 Senior Process Associate-Voice (Guerrero)
🏢 HCLTechnologiesLtd .Sucursal EM Portugal
📍 Guerrero