Descripción General del Puesto
Brother Mexico is seeking an Operations Director to lead and transform the company's Supply Chain, Customer Service, and Information Technology functions.
This senior leadership role will be responsible for strengthening operational performance, service excellence, supply chain effectiveness, and technology-enabled transformation across the Mexico business.
The Operations Director will lead the evolution of end-to-end planning, inventory optimization, customer experience, digital capabilities, and operational processes, ensuring the organization is positioned to support sustainable and profitable growth.
As a key member of the leadership team, this role will partner closely with Sales, Marketing, Finance, HR, regional teams, and global stakeholders to translate business priorities into scalable operational strategies and capabilities.
This role requires full business fluency in both English and Spanish. Please share your resume/CV/profile in ENGLISH. Define and lead the operations strategy for Mexico, ensuring strong alignment with business priorities and corporate objectives.
Lead the Supply Chain, Customer Service, and IT organizations, creating clear accountability, priorities, and performance expectations.
Establish and evolve operational KPIs, governance, processes, and management routines to improve business performance.

Build organizational capability through talent development, coaching, succession planning, and effective workforce leadership.
Act as a strategic business partner to senior leadership, providing insights and recommendations on operational risks, opportunities, and investment priorities.

Lead the end-to-end Supply Chain agenda, including Demand Planning, Supply Planning, Procurement, S&OP;, inventory management,



and supply allocation.
Own and continuously strengthen the monthly Sales & Operations Planning (S&OP;) process in partnership with Sales, Marketing, Finance, and other key stakeholders.
Ensure demand and supply plans support commercial priorities while maintaining appropriate inventory and service levels.
Improve forecast accuracy, inventory productivity, product availability, and working capital performance.
Define and lead the strategy for Customer Service and Customer Experience, including Warranty, Technical Assistance, and Brand Protection.
Continuously improve the customer journey through process redesign, technology, data, and cross-functional collaboration.
Lead the effective management of service partners, resources, budgets, and operational capabilities.
Information Technology & Digital Transformation
Define and execute the Mexico IT and technology strategy in alignment with business and operational priorities.
Ensure infrastructure, enterprise systems, and technology services effectively support business continuity and growth.
Strengthen IT governance, cybersecurity, technology risk management, and process controls.
Oversee technology investments, vendors, contracts, and budgets with a strong focus on business value and cost optimization.
Partner with regional and general IT teams to ensure alignment with enterprise architecture, systems,



and technology standards.

Business Transformation & Continuous Improvement
Lead cross-functional transformation initiatives that improve efficiency, customer experience, and business performance.
Use data, technology, and operational insights to support stronger decision-making and scalable ways of working.
Establish a continuous improvement mindset across operational teams and business partners.

Financial & Performance Management
Lead operational budgeting, resource planning, and investment prioritization across Supply Chain, Customer Service, and IT.
Establish and monitor key performance indicators related to service levels, inventory, forecast accuracy, cost, customer experience, technology performance, and productivity.
Evaluate operational performance against targets and implement corrective actions where required.
Balance service, cost, working capital, and business growth priorities to optimize overall enterprise performance.
Provide clear operational insights and recommendations to senior leadership through regular business reviews.

Experiencia y Calificaciones
~ Bachelor's degree in Business, Supply Chain, Logistics, Engineering, or a related field.
~ MBA or other relevant postgraduate degree preferred.
~Deep experience across Demand Planning, Supply Planning, Procurement, Inventory Optimization, and S&OP.;
~ Demonstrated experience leading end-to-end planning processes and operational improvement initiatives.
~ Strong experience with enterprise planning and ERP platforms such as SAP S/4HANA, APO, IBP, or equivalent solutions.
~ Experience supporting or leading IT, ERP, digital transformation, or technology-enabled process improvem

📌 Head of Software Operations (Zedec Santa Fé)
🏢 Brother International
📍 Zedec Santa Fé