Genpact in Mexico is seeking a Sr. Associate - S&M; - Customer Success to join our fast-moving AI and digital transformation team.
You will handle inbound and outbound calls, collect delinquent payments, and help customers resolve disputes while building strong relationships. You will negotiate payment plans, provide quality service, and collaborate with teams to apply knowledge of tools and processes in collections.
📌 AI-Driven Customer Success (Centro)
🏢 Genpact
📍 Centro
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