This role will provide on-site support at our CPA Distribution Center in Cuautitlán, while also delivering remote support to users across the United States and Canada. The ideal candidate combines strong infrastructure support skills with experience in WMS implementations, user training, and operational support in a fast-paced logistics environment.

Candidate Profile

- Qualifications & Skills Bachelor's Degree in Information Technology, Computer Science, Systems Engineering, Logistics, Supply Chain, or a related field.
- 3–5 years of experience in supporting Warehouse Management Systems (WMS).
- Experience with system implementations, QA/UAT testing, user training, and go-live support.
- Strong knowledge of Microsoft Windows, Microsoft 365, Active Directory, networking fundamentals, and hardware troubleshooting.
- Advanced English is required for this position (mandatory, non-negotiable).

Key Responsibilities

- Act as the primary WMS Super User during system implementations and warehouse deployments.




- Coordinate and participate in QA, UAT, and go-live activities.
- Train end users and develop operational documentation and work instructions.
- Support warehouse teams by troubleshooting system issues and ensuring successful user adoption.
- Collaborate with Operations, IT, and project teams to continuously improve warehouse processes and system performance.

Work Location: Cuautitlán de Romero Rubio, State of Mexico, Mexico What We Offer

- Competitive gross monthly salary of MXN $30,000.
- Comprehensive benefits package above those required by law.
- Opportunity to work with a integral leader in logistics and supply chain solutions.
- Exposure to regional operations across Mexico, the United States, and Canada.
- Participation in high-impact WMS implementation and transformation projects.

📌 WMS Superuser (Ampliación San Mateo)
🏢 EmpresaConfidencial
📍 Ampliación San Mateo