RUI is seeking an experienced Contact Center Retention Supervisor for our Hermosillo site. The role focuses on leading a focused contact center team to meet retention and satisfaction targets, coaching staff, monitoring calls, and ensuring processes comply with standards.
You will work on day-to-day operations on-site, collaborate with Workforce and Quality teams, manage schedules, and provide regular performance feedback and reporting.
📌 Retention Center Supervisor (Hermosillo)
🏢 Rui
📍 Hermosillo
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