About PlacidWay:

PlacidWay is a general medical tourism marketplace that connects patients with hospitals, clinics, doctors, and healthcare providers across 60+ countries.

About the Role

We are looking for a proactive and results-oriented Account Manager to manage relationships with healthcare providers and partners on the PlacidWay platform.

The Account Manager will be responsible for understanding provider needs, supporting their day-to-day platform activity, monitoring patient cases and leads, coordinating with internal teams, resolving issues, and identifying opportunities to improve provider performance, conversions, and revenue.

This role requires a combination of relationship management, customer success, sales, problem-solving, follow-up, and account growth skills.

Key Responsibilities
Provider & Account Management

- Manage a portfolio of healthcare providers, clinics, hospitals, and medical professionals.
- Build and maintain strong, professional relationships with assigned providers.
- Understand each provider’s services, treatment offerings, target markets, and business objectives.
- Act as the primary point of contact for assigned providers.
- Regularly communicate with providers and ensure their needs and concerns are addressed.
- Maintain accurate provider information, activities, communications, and follow-ups in the CRM.

Patient Cases & Lead Management

- Monitor patient leads and cases assigned to providers.
- Follow up with providers to ensure timely responses to patient inquiries.
- Identify delays, missed follow-ups, or inactive cases and take appropriate action.




- Coordinate with internal teams when patient cases require escalation or additional support.
- Help providers improve their response, follow-up, and patient-handling processes.
- Track case progress from initial inquiry through provider communication and potential treatment.

Provider Performance & Conversion

- Monitor provider engagement, lead activity, response rates, conversions, and overall account performance.
- Identify reasons for low conversion or poor lead engagement.
- Work with providers to improve their approach to patient inquiries and follow-ups.
- Review account performance and identify areas for improvement.
- Encourage providers to actively respond to leads and maximize opportunities available through PlacidWay.
- Help increase successful patient-provider connections, treatments, and provider revenue.

Account Growth & Revenue

- Identify opportunities to increase provider activity and revenue on the platform.
- Recommend relevant PlacidWay services, packages, or opportunities based on provider needs.
- Support account retention by maintaining strong provider relationships and addressing concerns proactively.
- Identify opportunities for account expansion and increased provider participation.
- Follow up on commercial opportunities and ensure timely communication with providers.





Customer Success & Issue Resolution

- Handle provider concerns, complaints, and escalations professionally.
- Investigate issues and coordinate with relevant internal departments to resolve them.
- Manage situations where a provider is dissatisfied or considering reducing their activity on the platform.
- Maintain clear communication and follow-up until issues are resolved.
- Ensure providers understand PlacidWay processes, expectations, and available support.

What We're Looking For

- 2-4+ years of experience in Account Management, Customer Success, Client Relationship Management, Sales, Business Development, or a similar role.
- Experience managing multiple clients, accounts, or business relationships.
- Strong customer-facing and relationship-management skills.
- Excellent written and verbal English communication.
- Strong follow-up and organizational skills.
- Experience working with a CRM system.

- Ability to manage multiple accounts and priorities simultaneously.

- Strong problem-solving and negotiation skills.

- Comfortable handling difficult customers, complaints, and escalations.

- Results-oriented mindset with an understanding of conversion, retention, and revenue.

- Ability to work independently in a remote environment.

- Strong attention to detail and accountability.

Preferred Qualifications

Experience in any of the following areas is a plus:

- Healthcare or medical tourism
- Hospitals, clinics, or healthcare providers
- Customer Success
- Account Management
- B2B Sales / Business Development
- Online mark

📌 Account Manager (Xico)
🏢 Placidway
📍 Xico