Ovid Technologies, Inc. is seeking a Customer Service Technical Specialist to provide technical and customer service support for Medical Research applications.
You will own issues, liaise with multiple departments, and document all activities in CRM systems to ensure timely resolution. Responsibilities include responding to inquiries within SLAs, collaborating with general teams, contributing knowledgebase content, and developing custom solutions for accounts.
📌 Bilingual Tech Support Specialist, Medical Research Apps (Veracruz)
🏢 Ovid Technologies
📍 Veracruz
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